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Cannot Pay my Bill

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carlorosati
Contributor
Contributor
Posts: 4
Registered: ‎11-09-2015

Cannot Pay my Bill

Message 1 of 5
(902 Views)

Your payment transaction has failed, because of invalid card data or authorization is declined by your financial institution. Please contact your financial institution or verify the information and re-submit the payment.

 

Here are the errors your wonderful website is causing in my webbrowser.

Screen Shot 2015-11-09 at 10.12.12 PM.png

 

Maybe if you fix these I can actually pay my bill.

 

NO I'm not going to pay extra to pay my bill on the phone!!!

 

I just want to pay my bill.. **bleep**

4 REPLIES 4
carlorosati
Contributor
Contributor
Posts: 4
Registered: ‎11-09-2015

Re: Cannot Pay my Bill

Message 2 of 5
(901 Views)

Also before anyone asks, I have cleared all my cache, and disabled all extensions.

carlorosati
Contributor
Contributor
Posts: 4
Registered: ‎11-09-2015

Re: Cannot Pay my Bill

Message 3 of 5
(900 Views)

I called my bank and they said that they cannot even see any attempts to authorize this transaction either.

carlorosati
Contributor
Contributor
Posts: 4
Registered: ‎11-09-2015

Re: Cannot Pay my Bill

Message 4 of 5
(882 Views)

I have tried to pay on the FiOS phone app and got the same error message.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot Pay my Bill

Message 5 of 5
(877 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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