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Cannot acces my web site

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thak
Contributor
Contributor
Posts: 2
Registered: ‎05-28-2011

Cannot acces my web site

Message 1 of 8
(1,100 Views)

I have the following website http://mysite.verizon.net/resp8kqt/kissimmee_grand_palms_near_disney/

 

however, I cannot acces this for editing and updating it. resp8kqt was my original user id but FIOs created anew id vzep5wnd and assigned the original id to a sub account.

 

I cannot see the website from either user id. FIOS support was no help. I have allocated my full quota of 10 mb to my sun account and zeroed my primary account quota.

 

having done this I still do not have a link in my sub account to access the website.

 

Any help to resolve this issue will be much appriciated.

 

Thak

7 REPLIES 7
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Cannot acces my web site

Message 2 of 8
(1,080 Views)

Sorry your having trouble accessing the site. We can help. I have sent you a private message regarding this

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

thak
Contributor
Contributor
Posts: 2
Registered: ‎05-28-2011

Re: Cannot acces my web site

Message 3 of 8
(1,075 Views)

Thank you for responding to my apeal, What do I need to do to fix the issue?

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Cannot acces my web site

Message 4 of 8
(1,058 Views)

I have sent you a message with instructions. To access your messages, at the top right of your screen theres an envelope icon. Click on it and you will see a list of all your messages. Click on mine to read it. If you have any questions about the instructions I sent, reply to that message that way it catches my attention.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

petejnash
Contributor
Contributor
Posts: 1
Registered: ‎06-08-2011

Re: Cannot acces my web site

Message 5 of 8
(1,016 Views)

what is the solution to be able to edit text while modifying my pesonal web page. I realize that Firefox will not work. I am using IE9

 

cob816
Contributor
Contributor
Posts: 4
Registered: ‎11-28-2010

Re: Cannot acces my web site

Message 6 of 8
(931 Views)

I have just created and paid for my web site and have not received an answer

 

cob816
Contributor
Contributor
Posts: 4
Registered: ‎11-28-2010

Re: Cannot acces my web site

Message 7 of 8
(930 Views)

 
Verizon Online Payment Confirmation

Merchant Product Description Price Tax Total PriceVerizon_Web_Hosting [Verizon Pro(dreamhairbycindy.com): -Verizon Pro -.com Domain -Domain Guard -Whois Protector ] US $ 24.85 US $ 0.00 US $ 24.85  

Taxes apply and are subject to change.

  Confirm Payment Method Please select your payment method:  Associate with my Verizon Online Bill - How does this work?    Existing Credit Card on File for Broadband Essentials and Extras AMEX Card ending in 3009  No Debit Cards on File for Broadband Essentials and Extras  Add New Credit Card  Add New Debit Card  

 By providing my payment information above, I acknowledge that Verizon Online will bill me on behalf of Verizon_Web_Hosting for this product purchase.

           

 

please advise why I can't view my site

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot acces my web site

Message 8 of 8
(924 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to assist you. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

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