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Cannot cancel services?

Cannot cancel services?

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Contributor
Contributor
Posts: 1
Registered: ‎07-30-2017
Message 1 of 7
(1,651 Views)

Can someone please help me? I cannot seem to cancel no matter what I try. I've called a dozen times at all different hours and generally the automated thing hangs up on me or tells me to call back later. I've also chatted with support but they gave me a different number than 1-800-Verizon, which also hangs up on me. I actually like Verizon but there is no service where I moved to in San Francisco. 

6 REPLIES 6
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Gold Contributor VII
Gold Contributor VII
Posts: 4,881
Registered: ‎10-18-2016
Message 2 of 7
(1,614 Views)

The best time to call 1-800-VERIZON is after 8 am EDT since you are in California I think you are back 3 hours. Yep I just checked so call the number at 11:00-11:30 am and you will get a person in the USA

 

just say cancel service at the prompt and they transfer your call to a retention person.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008
Message 3 of 7
(1,590 Views)

Are you trying to cancel FIOS service or cell service?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 4 of 7
(1,381 Views)

Note.  Hopefully original posters problem is settled.

 

One of the admins posted this alternate number for cancelling Verizon Residential services.

"To cancel service, you should call 1-844-837-2262 Monday - Friday 8:00 am - 6:00 pm (ET)."

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Contributor
Contributor
Posts: 1
Registered: ‎12-04-2019
Message 5 of 7
(355 Views)

Hello, 

I have the same problem. I like the Verizon Fios internet service, but there is no service in Redmond, WA area. I have no choice but to cancel the service, but no one cares to attend the call at 844-837-2262. I've tried atleast 5 times and everytime I waited for 30 mins. I called them multiple times of the day. No luck so far. Still waiting for someone to answer my call. Apparently, this is the only way Verizon provided for cancelling the service. Very frustrating..

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Moderator Moderator
Moderator
Posts: 9,520
Registered: ‎03-18-2013
Message 6 of 7
(347 Views)

Hi GRavi,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 9,520
Registered: ‎03-18-2013
Message 7 of 7
(346 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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