No connection for some sites

[#1]

The only way I could do it was using the MyFios App from my iPhone.  

From inside the app:

Tap 'Internet' > 'Devices and Parental Controls' > 'HomeNetworkProtection'

Toggle to the off position.

[#2]

I use the Home Network Protection to regulate my children's activities....so disabling it as a work around is unacceptable. As mush money as these people are charging, the they should be held accountable to having their engineers resolve the problem and not offer a band-aid. 

Fix it!

Currently using a VPN via my Norton Life lock to access G-Mail, Google suite of sites...

[#3]

Solved would indicate this has been fixed and it has not.

The workaround does work, but now I have to physically monitor my child's internet activities.

[#4]

#1 Here is my two cents.

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@sdotsamuel wrote:

but now I have to physically monitor my child's internet activities.

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From DSLR (dslreports.com) -> Forums -> Broadband and Networking -> Networking -> Router that logs all traffic? The post by pawpaw (user #1002229) on 2020-Jul-13 at 10:23 am.

Direct link to their post https://www.dslreports.com/forum/r32811730- in that thread.

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Be a good parent, talk to your kids, have high expectations, be an example, and then trust them. Don't be Big Brother.

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and not only I am in agreement with that, so is Anav (#431519)

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This~~
Is the right answer, be engaged with your kids and get them involved in activities. Monitoring kids is not parenting, educating them is....

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#2 And here is another two cents from me.

Depending on their resource(s) they can bypass that router completely.

Examples include but limited to:

With my smart cell phone I do not have to use the Wi-Fi access that I am provided by my parents or even work for that matter.

Maybe using a VPN if I was behind such a router with those controls, I could bypass those controls.

While not true during this issue of Covid-19, if I get someone else's Internet Access (think like Friend or Public Library) I could bypass those controls.

[EDIT #1] As suspected. From this very thread, post # 40

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My only workaround was to use a client side VPN. No issues using this VPN other than I needed to install it on all the clients in the house since the G1100 does not allow a VPN to be installed on the router.

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[EDIT #2] REF https://www.verizon.com/support/residential/internet/essentials/home-network-protection

to where they ask and provide the answer to the question of What does Home Network Protection protect against? 

[#5 · Accepted solution]

I had this exact problem - if I turned off home network protection I could access google.com, but if home network protection was on I could not.  So I went into home network protection and, for every category of parental control I had created (even a parental control with no blocking for me) I listed google.com as an allowable exception.  After that it has been working fine (for now).

[#6]

Exact same issue, what if anything were you able to do to fix?

[#7]

Same issue as of October 2020.

I don't understand how people here can say the workaround is a solution.  It is not.  I use parental controls to control internet access hours for a child with no control.  

Like others, I returned by G1100 router to Verizon when I "upgraded" my speed and added TV.  I bought another G1100 router and shortly thereafter started having the problems.   Applying the "workaround" will cost my real money for alternative solutions for something that I am already paying Verizon for.  

Additionally, one of the first things I did was set an exception for "google.com" in parental controls.  The exception does nothing for me.  Still have the problems.

Get on this Verizon.

[#8]

Generally, if you want Parental Control or Access Control rules, you should go to the router and directly set them up there.

Using an APP to do that creates a middle medium between the operator (you) and the router. For the sake of stability and simplicity, any "couriers" are not advisable.

[#9]

You can't use the router web admin as it blocks parental control and forces you to download and use the app. 

This is ridiculous. Verizon/mcafee need to fix this asap so we have working parental controls again. It's not just the dns issues btw. It is also the internet on/off schedules intermittently work. 

Complete mess and should be removed as a "feature" for parents from all marketing materials.

[#10]

Hello, I am having the same issue here but we have no parental controls or home protection set up, only the basic firewall. We have released the IP for a new one and reset the router. It is always hit or miss as to whether or not Google sites load, and this has been a chronic issue. However, other websites load fine, and typically I have to turn WiFi off and use data to establish a connection to YouTube for example.

The router is the Actiontec MI424WR. We have had Fios for almost 15 years with no issues, but it certainly appears to be a dns resolution issue that is not fixed when I set the dns servers to 8.8.8.8 and 8.8.4.4.