Cannot connect to a website

[tomsim96]

I am trying to connect to the following website www.pvoutput.org. I have had no problem for the last 2 years and now I cannot connect. When I use my 3G iPhone I have no problem. I have tried Pinging the site and tracerouting but cannot connect. Tom

[Hubrisnxs]

See the following thread for similiar issue and solution.

http://forums.verizon.com/t5/FiOS-Internet/cannot-connect-to-proboards-com/m-p/263639/highlight/true...

Short answer: 

it will self heal. I can explain why its happening if u want but you should be able to temporarily access it with a proxy. Go to www.greensurf.info and u can access it until you get a new ip address.

The best thing for you to do in my opinion is physically power off your router when you got to bed tonight. In the morning when you turn it on you will like get a new ip address and be able to access like normal.

[tomsim96]

The problem has not gone away, I have turned off the modem overnight and recieved a new ip address but still cannot connect.  I am thinking that it is a problem with Verizon since I had a friend who also has Verizon and she also cannot connect.  Is there someone to contact at Verizon who can research this issue?

[smith6612]

I tried visiting their website both on another ISP and through a proxy and it isn't loading up for me. I'd have to say right now the site itself is having issues, but when I get home shortly I'll check into it some more.

EDIT: I found one proxy that was able to reach it. The proxy spewed up a message from the website giving an Error 500 message from Jetty (their HTTP software).

[tns]

I found that site responding but in a unexpectedly long interval of time.  I.e. it tends to time out on a couple of tries.  Probably not Verizon's problem.

[smith6612]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\>tracert www.pvoutput.org

Tracing route to www.pvoutput.org [106.187.39.38]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     9 ms    16 ms     9 ms  10.15.3.1
  3    10 ms    16 ms    13 ms  so-1-1-0-0.BUFF-CORE-RTR1.verizon-gni.net [130.81.13.73]
  4    33 ms    76 ms    22 ms  as4-0.NY325-BB-RTR1.verizon-gni.net [130.81.20.104]
  5    20 ms    20 ms    20 ms  0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
  6    20 ms    24 ms    20 ms  0.ae3.BR3.NYC4.ALTER.NET [152.63.16.181]
  7    26 ms    20 ms    19 ms  te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137]
  8   135 ms    63 ms    38 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  9    23 ms    36 ms    23 ms  ae-6-6.ebr2.NewYork1.Level3.net [4.69.141.21]
 10    92 ms    93 ms    94 ms  ae-2-2.ebr4.SanJose1.Level3.net [4.69.135.185]
 11   100 ms    94 ms    93 ms  ae-91-91.csw4.SanJose1.Level3.net [4.69.153.14]
 12    96 ms    98 ms   109 ms  ae-4-90.edge1.SanJose2.Level3.net [4.69.152.199]
 13   106 ms   107 ms   107 ms  KDDI-AMERIC.edge1.SanJose2.Level3.net [4.28.172.22]
 14   105 ms   170 ms   128 ms  pajbb002.kddnet.ad.jp [111.87.3.25]
 15   214 ms   215 ms   215 ms  otejbb203.kddnet.ad.jp [203.181.100.209]
 16   232 ms   306 ms   235 ms  cm-fcu203.kddnet.ad.jp [124.215.194.180]
 17   220 ms   221 ms   223 ms  124.215.199.122
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *     ^C
C:\Users\>

I am able to trace their web server completely by using my web server, but it seems to be timing out when trying to reach their server from my Verizon connection. Looks to be a problem more on the datacenter end of things than a Verizon issue from my standpoint. Using a proxy through my webserver, that ISE 500 message is gone, and I'm actually seeing their website so it isn't hosed anymore in that perspective.

[tomsim96]

Thanks Smith6612,

Do you know who or how I go about getting this corrected?

Regards,

Tom

[smith6612 · Accepted solution]

You could try sending the webmaster of the site an e-mail reporting the issue. Their e-mail is located in the WHOIS record for the domain. I'll send it off to you. The mail server you use should be able to send the message out.

[tomsim96]

All, there have been many people that are trying to connect to this site but we still cannot. I have spoken to the website admin and he is telling me that the problem is on the Verizon site. I only wish that someone would try and get to the bottom of thus problem. All everyone is doing is passing the problem to someone else.

[tomsim96]

I'm sure if people were having trouble connecting to Yahoo or Google, this would have been fixed the same day.