- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This is a problem on my desktop but not my laptop both of which are running win8.1. On my desktop only, through IE or Chrome, when I enter www.verizon.com, I get a message that it cannot connect or that the page is not found. If I do a tracert, I get a long series of hops before the machine gives up. I cannot ping www.verizon.com. I can get to other sites but not verizon.com. My email through outlook is working. When I try to access www.verizon.net, a page is eventually displayed but without the stylesheet working. I have run all kinds of malware detectors and virus detectors (Norton Internet Security) and found no errors. I have reset the browers (note that this happens both on IE and Chrome) and have reset the router.
Can anyone tell me what is happening and how to fix it? Verizon support was willing to help by taking control of my machine but to do that I had to be connected to verizon.com - Catch22. Obviously, I am typing this on my laptop which works fine through the same router. It is just the desktop machine that is acting up.
I am on Verizon FIOS service.
Solved! Go to Correct Answer
Correct answers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Issue resolved. Yes, somehow the automatic DNS settings had been changed to something specific. I changed this back to automatic and now everything works.
Thanks for the willingness to help. You pointed to the correct solution!
Tom
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
C:\WINDOWS\system32>tracert www.verizon.com
Tracing route to www.verizon.com [158.85.120.46]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 37 ms 37 ms 32 ms L100.BLTMMD-VFTTP-63.verizon-gni.net [173.69.138
.1]
3 6 ms 6 ms 7 ms G0-7-1-5.BLTMMD-LCR-22.verizon-gni.net [130.81.2
15.172]
4 8 ms 9 ms 8 ms so-6-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
199.4]
5 10 ms 11 ms 10 ms 0.xe-3-0-2.XL4.IAD8.ALTER.NET [152.63.3.57]
6 13 ms 11 ms 15 ms TenGigE0-7-0-1.GW1.IAD8.ALTER.NET [152.63.35.149
]
7 13 ms 11 ms 11 ms teliasonera-gw.customer.alter.net [152.179.50.23
4]
8 10 ms 10 ms 10 ms ash-bb3-link.telia.net [213.155.133.182]
9 16 ms 15 ms 15 ms nyk-bb1-link.telia.net [62.115.138.22]
10 36 ms 37 ms 38 ms toro-b1-link.telia.net [62.115.141.193]
11 28 ms 29 ms 28 ms softlayer-ic-304689-toro-b1.c.telia.net [213.248
.66.106]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\WINDOWS\system32>
Can't find how to add .jpg screen shot files to this forum but the IE screen comes up with the following text if you try to access www.verizon.com.
Oops! Internet Explorer could not connect to www.verizon.com
Try reloading: www.verizon.com
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you set up any sort of local proxy on the machine? Also, what is Windows using for the DNS servers? Lastly, what does the file at C:\Windows\system32\drivers\etc\hosts show when you open it with Notepad? Verizon's website at www.verizon.com should be coming out of Akamai.
bombomb:~ smith$ traceroute www.verizon.com
traceroute to e2546.g.akamaiedge.net (23.202.202.120), 64 hops max, 52 byte packets
1 192.168.3.1 (192.168.3.1) 1.307 ms 0.939 ms 1.092 ms
2 10.41.13.1 (10.41.13.1) 407.496 ms 306.671 ms 408.749 ms
3 * p0-0-1-1.bflony-lcr-22.verizon-gni.net (130.81.136.28) 14.227 ms 8.062 ms
4 ae6-0.ny325-bb-rtr2.verizon-gni.net (130.81.209.36) 22.172 ms 21.260 ms 21.289 ms
5 0.xe-9-1-0.br1.nyc1.alter.net (152.63.4.241) 25.241 ms 22.887 ms 56.564 ms
6 * * *
7 dcx2-edge-01.inet.qwest.net (67.14.28.70) 50.105 ms 72.911 ms 50.668 ms
8 65.122.30.162 (65.122.30.162) 81.257 ms 44.783 ms 43.460 ms
9 a23-202-202-120.deploy.static.akamaitechnologies.com (23.202.202.120) 59.190 ms 65.706 ms 60.734 ms
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Issue resolved. Yes, somehow the automatic DNS settings had been changed to something specific. I changed this back to automatic and now everything works.
Thanks for the willingness to help. You pointed to the correct solution!
Tom
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@tbrantigan wrote:Issue resolved. Yes, somehow the automatic DNS settings had been changed to something specific. I changed this back to automatic and now everything works.
Thanks for the willingness to help. You pointed to the correct solution!
Tom
No problem 🙂