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Cannot download the Verizon wi-fi software

Cannot download the Verizon wi-fi software

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Contributor dianem55
Contributor
Posts: 4
Registered: ‎03-28-2010
Message 1 of 14
(6,583 Views)

I recently (as in 4 weeks ago) upgraded to the 25/25 FiOS package, however all attempts to download the software for the Verizon wi-fi software are proving elusive.

 

I follow the instructions and go to Verizon.net and click "See if I'm eligible for Wi-Fi" and get redirected to Verizon.com and my account, with no ability to download the software. http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/Wi-Fi/124672.htm <-- does not work for me.

 

I click on "Register for Wi-Fi" and I'm directed to my accounts page, with no ability to download the software. I try what this page describes, again I'm not being given the option to download the software http://forums.verizon.com/t5/FiOS-Internet/Wi-Fi-Software-Download/m-p/191919 <-- does not work for me.

 

I'm beginning to think that when I upgraded 4 weeks ago to the 25/25 FiOS package, Verizon didn't update their software indicating that I was now eligible for the Roaming Wi-Fi package too. Trouble is, if I click "Email" to contact Verizon, it asks for my zip code and then does nothing either.

 

Running: Windows 7 Professional and IE 8

 

Any direct links to the software package? Verizon shouldn't make it so elusive to download this software.

 

 

 

 

13 REPLIES 13
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 2 of 14
(6,540 Views)

the wifi program is only available on the 35/35 package. none of the lower packages qualify for it.




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Error exists between keyboard and chair.
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009
Message 3 of 14
(6,519 Views)

@spacedebris wrote:

the wifi program is only available on the 35/35 package. none of the lower packages qualify for it.


I have it with 25/25 and triple play, appears to be are dependant

 

 

Triple Play

 
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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 4 of 14
(6,494 Views)

viafax999 wrote:


Wi-Fi access available in selected areas for qualifying customers


This is actually the critical point. They started off by offering it to anyone who had 20Mb or greater. Then it was changed to 35/35 only. Those that downloaded, installed, and registered prior to the change are grandfathered in. But those that didnt do it before the change (end of March begin of April) then must have the 35 to qualify for the service




====================================================================================

Error exists between keyboard and chair.
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009
Message 5 of 14
(6,476 Views)

@spacedebris wrote:

@viafax999 wrote:


Wi-Fi access available in selected areas for qualifying customers


This is actually the critical point. They started off by offering it to anyone who had 20Mb or greater. Then it was changed to 35/35 only. Those that downloaded, installed, and registered prior to the change are grandfathered in. But those that didnt do it before the change (end of March begin of April) then must have the 35 to qualify for the service


I took those facts off the verizon site this morning.

According to that then it is still available for 25/25 users in some areas.

Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 6 of 14
(6,453 Views)

I have not been able to use it in Washington DC. Unless I am sitting in a certain hotel or a Startbucks, it's rahter useless.

Contributor dianem55
Contributor
Posts: 4
Registered: ‎03-28-2010
Message 7 of 14
(5,795 Views)

I was told when I renewed with Verizon for another 2 years that my 25/25 package would include free Wi-Fi, so Verizon does need a way to grandfather this or provide a refund, because the free Wi-Fi factored into my decision to renew and the Customer Service representative told me that it would be included with my 25/25 package (for anything 20 Mbps and up).

 

Any recommendations on a more direct line to contact Verizon about this? I've been on hold for the last 15+ minutes and am still waiting to resolve this.

Contributor dianem55
Contributor
Posts: 4
Registered: ‎03-28-2010
Message 8 of 14
(5,752 Views)

Update: I was told by a Verizon representative yesterday that my account showed *yes* I should be able to use the Verizion wi-fi hotspots as a free service as part of the 25/25 double-bundle.

Called again today and another Verizon rep reconfirmed this, so I'm now being passed along to the Tech Support to figure out why the website isn't allowing me to download the package.

Contributor dvone2
Contributor
Posts: 1
Registered: ‎04-07-2011
Message 9 of 14
(2,279 Views)

I has been trying to download this for a year coidnt do it ,contact custimer asst. They couldnt do it either. I gave up.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 6
Registered: ‎01-28-2011
Message 10 of 14
(2,067 Views)

 


@dvone2 wrote:

I has been trying to download this for a year coidnt do it ,contact custimer asst. They couldnt do it either. I gave up.


 

 

We verified your Account information, your line does not quaify for free WIFI In order to qualify you need the Mid tier of High speed packages. For DSL that is 1,5Mbps or greater.

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