Cannot get Internet signal or connectivity
Donika
Enthusiast - Level 1

Hello,

My wireless router comes on, allows me to login, but has no Internet signal.  The normal lights come on in the front, EXCEPT fort the Internet light. I am using the Actiontec MI424.

During a chat with the customer service representative, we tried resetting, rebooting, and unplugging the router, as well as the white installation box (battery and outlet).  Nothing has changed. 

Does anyone know of an Internet service interruption in the Philadelphia area?  Or has anyone had a similar problem and can make suggestions? 

Thanks!

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1 Solution

Correct answers
Re: Cannot get Internet signal or connectivity
tsauter1
Specialist - Level 1

Sounds like you router died. Not surprising as the Verizon supplied router are cheap, thats why they are supplied for free!. Did the Tech offer to send you a new router? Alternatively, if you have a Fios store in your area, you can take the old router in and exchange it for a new one.

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Re: Cannot get Internet signal or connectivity
tsauter1
Specialist - Level 1

Can you get internet when connected by cat5 wire?

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Re: Cannot get Internet signal or connectivity
Donika
Enthusiast - Level 1

Nope, no internet at all.  Even the set-top box can't access certain features.

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Re: Cannot get Internet signal or connectivity
tsauter1
Specialist - Level 1

Sounds like you router died. Not surprising as the Verizon supplied router are cheap, thats why they are supplied for free!. Did the Tech offer to send you a new router? Alternatively, if you have a Fios store in your area, you can take the old router in and exchange it for a new one.

Re: Cannot get Internet signal or connectivity
Donika
Enthusiast - Level 1

Our chat got cut off, which is why I came here.  But yeah, I was hoping the answer wasn't a dead router.  Oh well, guess I'll have to trade it in.  Thanks for your help!

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Re: Cannot get Internet signal or connectivity
Donika
Enthusiast - Level 1

So this is fun.  I don't know if it's my router or not, as I now realize a lot more cable services don't work than I thought.  But that's not even my problem at this point.  I just want to know: HOW DO I CONTACT VERIZON?


- When I try to start another live chat, I'm told it's unavailable.

- When I enter my zip code to get a phone number, I'm told my request can't be processed.  It supplies no number.

- When I try to use the In-Home Agent, I'm told that is unavailable as well.

Does anyone have a phone number I can use?  If it matters, I'm in the greater Philadelphia area.  I've had this Verizon for less than 24 hours and am so far wholly unimpressed by both the service reliability and customer service.  Thanks!

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Re: Cannot get Internet signal or connectivity
ra_bh
Newbie

I found this link to a whole host of phone numbers, but only after I entered my zip (for Wilmington, DE), so not sure if the numbers will work for you.

http://www22.verizon.com/Content/ContactUs/CallUs/callus.htm

otoh, I got there by clicking the Call Us on this page:

http://www22.verizon.com/content/ContactUs/

good luck with your situation.

edit: 2 things -- I only had success after switching from FF to IE, and second, here are the numbers:

Residential Phone, Internet and TV
Sales - Order new service or change your existing service Local time unless noted
FiOS Internet and TV Learn More 1-888-881-8161 Mon - Sun 8 am - midnight EST
High Speed Internet   1-888-625-8111 Mon - Sun 8 am - midnight EST
Residential Phone (land-line)   English and Espanol

1-800-VERIZON (1-800-837-4966)
 24/7
Support for Your Account
Billing, Order, or Registration Assistance Chat now with an agentLive chat not available  English and Espanol

1-800-VERIZON (1-800-837-4966) Mon - Fri 8 am - 9 pm

Sat 9 am - 5pm
Payment Information Pay your bill online English and Espanol

1-800-698-3545
 Recorded Account Information 24/7
Chinese   1-888-878-9188 Mon - Fri 8 am - 6 pm EST  
Korean   1-800-483-7772 Mon - Fri 8 am - 5 pm EST
Russian   1-877-250-7400 Mon - Fri 8 am - 6 pm EST
Support for Your Service
Request repair or check repair status Check or request repair online English and Espanol

1-800-VERIZON (1-800-837-4966) 24/7
High Speed Internet Chat now with an agentLive chat not available  English and Espanol

1-800-567-6789
 Customer Support

Mon - Fri 8 am - 6 pm EST

Technical Support 24/7
 
FiOS Internet and TV Chat now with an agentLive chat not available  English and Espanol

1-888-553-1555 Mon - Sun 8am - midnight EST
Additional Services
Voice and TTY Get Information Online 1-800-974-6006 Mon - Fri 8 am - 6 pm
Wireless
Monthly Service   English and Espanol

1-800-922-0204 Mon - Sun 6 am - 11 pm

Emergency Service

Mon - Fri 11 pm - 6 am
Pay as you go   *611 from your cell phone

English and Espanol

1-888-294-6804 24/7
Wireless Sales   English and Espanol

1-800-256-4646   
Bankruptcy Administration   1-800-555-8879 Mon - Fri 7 am - 7 pm CT

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