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Cannot log onto my verizon residential account

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May22
Contributor
Contributor
Posts: 2
Registered: ‎05-22-2016

Cannot log onto my verizon residential account

Message 1 of 5
(744 Views)

I've tried for days to log into Verizon and each time I eceive this message " Verizon | Sign In

 
We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience.
 
4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: Cannot log onto my verizon residential account

Message 2 of 5
(728 Views)

Have you tried deleting your browser cache or trying another browser?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
May22
Contributor
Contributor
Posts: 2
Registered: ‎05-22-2016

Re: Cannot log onto my verizon residential account

Message 3 of 5
(662 Views)

I've tried 3 different browsers.   Thanks though

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,984
Registered: ‎11-04-2008

Re: Cannot log onto my verizon residential account

Message 4 of 5
(653 Views)

Contact support.

Call, chat or twitter @verizonsupport as this is mainly a peer to peer support forum.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
LawrenceC
Moderator Moderator
Moderator
Posts: 11,020
Registered: ‎03-18-2013

Re: Cannot log onto my verizon residential account

Message 5 of 5
(647 Views)

Hi May22,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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