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Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

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sconcann
Contributor
Message 1 of 3
(6,286 Views)

I have a new multi-function printer and FiOS Internet, Phone and TV. My old analog phones work just fine and get a dial tone through all the phone jacks, but the fax doesn't recognize the dial tone. I've read about micro-filter and splitting devices for DSL connections; will they help with my problem?

 

Hope someone has advice!

 

Thanks!

2 REPLIES
Silver Contributor V
Silver Contributor V
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Floral Park, NY
Message 2 of 3
(6,277 Views)
No, a DSL filter will not help with your problem. Do you have dial tone when you plug a phone in to the same jack using the same line cord? If no then the fax is not built to tight specifications and will not work.
dalhectar
Copper Contributor
Message 3 of 3
(6,243 Views)
On your vioce phones, do you get a dial tone the exact second you pick up the phone, or is there a delay, like a incoming voicemail msg that needs to be listened to?  I'm willing to bet that your phone system tells you you have unheard voicemail messages by adding a delay before voicemail, and that will affect your fax machine.  Clear your voicemail and try again.
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