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Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

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Contributor
Contributor
Posts: 2
Registered: ‎09-04-2008

Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

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I have a new multi-function printer and FiOS Internet, Phone and TV. My old analog phones work just fine and get a dial tone through all the phone jacks, but the fax doesn't recognize the dial tone. I've read about micro-filter and splitting devices for DSL connections; will they help with my problem?

 

Hope someone has advice!

 

Thanks!

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

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No, a DSL filter will not help with your problem. Do you have dial tone when you plug a phone in to the same jack using the same line cord? If no then the fax is not built to tight specifications and will not work.
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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎08-27-2008

Re: Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

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On your vioce phones, do you get a dial tone the exact second you pick up the phone, or is there a delay, like a incoming voicemail msg that needs to be listened to?  I'm willing to bet that your phone system tells you you have unheard voicemail messages by adding a delay before voicemail, and that will affect your fax machine.  Clear your voicemail and try again.
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