Cant ping/use printer from laptop on 5 GHz network

[Teamlean]

When I connect to the FIOS 5 GHz SSID on my macbook, I can no longer print or even ping my printer which is on a static IP.  The printer is on the 2.4 GHz band.   If I reconnect the laptop using the 2.4 GHz network, then it works as expected.  

Any idea?

[jonjones1]

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@Teamlean wrote:

When I connect to the FIOS 5 GHz SSID on my macbook, I can no longer print or even ping my printer which is on a static IP.  The printer is on the 2.4 GHz band.   If I reconnect the laptop using the 2.4 GHz network, then it works as expected.  

Any idea?

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Simple answer. You have to be on the band (network) same as what your device is using. The printer may not be capable of using the 5 Ghz band. So it must use the 2.4 Ghz.

you could try running the printer setup utility and select the higher 5 Ghz that is showing under your SSID if available. Then make sure after testing that your MacBook is using the proper band.

[CRobGauth]

What are the IPS of the two devices?

If all on the same subnet, should work.

What router are you using?

[Teamlean]

I'm connecting to the wireless printer via IP, not directly so it shouldnt matter which band I'm on.  

I use the standard fios quantum gateway router.  So it's the same subnet. 

But like I said, if the laptop is on the same IPS (the 2.4 GHz one) as the printer, I can ping the pritner's static IP.   If I log the laptop into the 5 GHz IPS, I can no longer ping the priter IP

[jonjones1]

See my previous reply