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Certain websites are timing out, but not on my cell data or if I am VPNed

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seal19904
Contributor
Contributor
Posts: 3
Registered: ‎09-11-2011

Certain websites are timing out, but not on my cell data or if I am VPNed

Message 1 of 14
(2,415 Views)

I am having some pretty consistent issues over the last couple of days with timeouts coming for certain websites (which I would imagine is a website-specific issue related to my particular IP address, like FIOS has last year or so). I'm running into a few that are happening like this:

www.cadillacforums.com

 

 Tracing route to cadillacforums.com [205.209.50.164]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2     6 ms     7 ms     7 ms  L100.RCMDVA-VFTTP-25.verizon-gni.net [98.117.94.1]

  3     6 ms     7 ms     7 ms  G12-0-4-125.RCMDVA-LCR-01.verizon-gni.net [130.81.140.116]

  4    11 ms    12 ms    11 ms  so-15-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.28.248]

  5    13 ms    11 ms    12 ms  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]

  6    13 ms    11 ms    12 ms  ae17.edge1.washingtondc12.level3.net [4.68.62.137]

  7    13 ms    14 ms    14 ms  vlan52.ebr2.Washington12.Level3.net [4.69.146.222]

  8    31 ms    32 ms    31 ms  ae-6-6.ebr2.Chicago2.Level3.net [4.69.148.146]

  9    32 ms    32 ms    32 ms  ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113] 

 10    61 ms    59 ms    59 ms  ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61]

 11   231 ms   154 ms   157 ms  ae-21-52.car1.Denver1.Level3.net [4.69.147.99]

 12    88 ms    86 ms    87 ms  DATA393-HOLDINGS.car1.Denver1.Level3.net [4.53.14.90]

 13    56 ms    57 ms    57 ms  208-42-224-173.static.data393.net [208.42.224.173]

 14    61 ms    59 ms    62 ms  v12.colo.data393.net [208.42.224.46]

 15     *        *        *     Request timed out.

 16

 

www.ecarlist.com

Tracing route to www.ecarlist.com [174.132.66.140]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     6 ms     6 ms     7 ms  L100.RCMDVA-VFTTP-25.verizon-gni.net [98.117.94.1]
  3     6 ms     6 ms     7 ms  G12-0-4-125.RCMDVA-LCR-01.verizon-gni.net [130.81.140.116]
  4    11 ms    12 ms    12 ms  so-15-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.28.248]
  5    11 ms    12 ms    12 ms  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
  6    13 ms    11 ms    12 ms  xe-2-1-0.er2.iad10.us.above.net [64.125.13.173]
  7    11 ms    29 ms    20 ms  vlan51.ebr1.Washington12.Level3.net [4.69.146.190]
  8    24 ms    23 ms    25 ms  ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
  9    24 ms    44 ms    47 ms  xe-1-0-0.cr1.iah1.us.above.net [64.125.30.69]
 10     *       50 ms    49 ms  ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
 11     *       44 ms    44 ms  xe-1-1-0.er1.dfw2.us.above.net [64.125.26.210]
 12    48 ms    47 ms    46 ms  64.125.199.94.t366.above.net [64.125.199.94]
 13    51 ms    49 ms    47 ms  THE-PLANET.edge4.Dallas3.Level3.net [4.59.32.30]
 14     *        *       50 ms  te7-2.dsr01.dllstx3.networklayer.com [70.87.253.
10]
 15     *        *        *     Request timed out.
 16    51 ms

 


1 ACCEPTED SOLUTION

Accepted Solutions
chaosmint
Contributor
Contributor
Posts: 2
Registered: ‎09-13-2011

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 12 of 14
(1,663 Views)

So, everything just started working again suddenly. 

 

I can reach all the sites and ping/traceroute them again.

 

 

View solution in original post

13 REPLIES 13
xrmb
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-27-2010

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 2 of 14
(2,404 Views)

both of your sites work for me... but I've the problem with allthingsd.com not responding:

 

Tracing route to allthingsd.com [72.233.2.53]

over a maximum of 30 hops:

  1     2 ms     3 ms     2 ms  Wireless_Broadband_Router.home [192.168.1.1]

  2     8 ms    11 ms    12 ms L100.RCMDVA-VFTTP-24.verizon-gni.net [71.176.209.1]

  3    11 ms    13 ms    12 ms  G12-0-2-124.RCMDVA-LCR-01.verizon-gni.net [130.81.137.234]

  4    17 ms    17 ms    16 ms  so-15-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.28.248]

  5    18 ms    19 ms    16 ms 0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]

  6    17 ms    17 ms    14 ms  ae16.edge1.washingtondc12.level3.net [4.68.62.133]

  7    16 ms    17 ms    14 ms  vlan51.ebr1.Washington12.Level3.net [4.69.146.190]

  8    27 ms    26 ms    25 ms  ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]

  9    27 ms    27 ms    26 ms  ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]

 10    76 ms    56 ms    52 ms  ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13    53 ms    52 ms    54 ms  DATABANK-HO.car2.Dallas1.Level3.net [4.71.170.2]

 14     *        *        *     Request timed out.

 

xrmb
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-27-2010

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 3 of 14
(2,400 Views)

oh look, we're both in Richmond, VA... guess there is still some storm or rain damage 😉

Navy86
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-15-2010

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 4 of 14
(2,396 Views)

@xrmb wrote:

oh look, we're both in Richmond, VA... guess there is still some storm or rain damage 😉


Weird that it started well after the storm though, eh?  They worked fine for me Friday night.  Saturday, not at all.

Victur
Contributor
Contributor
Posts: 3
Registered: ‎09-12-2011

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 5 of 14
(2,375 Views)

I am having the same problem, mine started last week though.  I can get to most sites, but some inexplicably time out.  I have disabled all firewalls and antivirus and done multiple trace routes from all machines connected through my FiOS router and they all give the same results...

 

Tracing route to controlpanel.commandchannel.com [72.249.141.6]
over a maximum of 30 hops:

1 4 ms 1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 12 ms 8 ms L100.RCMDVA-VFTTP-18.verizon-gni.net [98.117.71.1]
3 12 ms 14 ms 11 ms G0-3-1-5.RCMDVA-LCR-21.verizon-gni.net [130.81.184.84]
4 26 ms 17 ms 14 ms so-3-3-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net[130.81.22.28]
5 13 ms 15 ms 15 ms 0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
6 17 ms 13 ms 14 ms ae17.edge1.washingtondc12.level3.net [4.68.62.137]
7 16 ms 12 ms 12 ms vlan51.ebr1.Washington12.Level3.net [4.69.146.190]
8 27 ms 26 ms 26 ms ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
9 26 ms 26 ms 27 ms ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
10 55 ms 53 ms 54 ms xe-0-1-0.er2.dfw2.us.above.net [64.125.27.82]
11 * * * Request timed out.
12 121 ms 54 ms 56 ms 206.123.64.73
13 * * * Request timed out.

 

That's not the only site but don't have the trace route logs for others, will post later.  Would love word from VZ on what exactly is going on.

seal19904
Contributor
Contributor
Posts: 3
Registered: ‎09-11-2011

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 6 of 14
(2,349 Views)

Still happening here. Updated router, reset all the settings, still occuring. VZ, need some help here.

Victur
Contributor
Contributor
Posts: 3
Registered: ‎09-12-2011

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 7 of 14
(2,346 Views)

Yeah I am still having the same issue.  Did some more diagnostics when I got home and here are the results.  Unfortunately, I don't know how to interpret them.

 

C:\Users\Stephen>pathping www.tankspot.com -q 10
Tracing route to tankspot.com [173.193.11.37]
over a maximum of 30 hops:
  0  OfficeComputer1.home [192.168.1.5]
  1  Wireless_Broadband_Router.home [192.168.1.1]
  6  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
  9  ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217]
 17  po1.fcr05.sr06.dal01.networklayer.com [66.228.118.221]
Computing statistics for 45 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           OfficeComputer1.home [192.168.1.5]
                                0/  10 =  0%   |
  1    0ms     0/  10 =  0%     0/  10 =  0%  Wireless_Broadband_Router.home [192.168.1.1]
                                0/  10 =  0%   |
  2    7ms     0/  10 =  0%     0/  10 =  0%  L100.RCMDVA-VFTTP-18.verizon-gni.net [98.117.71.1]
                                0/  10 =  0%   |
  3    7ms     0/  10 =  0%     0/  10 =  0%  G0-3-1-5.RCMDVA-LCR-22.verizon-gni.net [130.81.184.86]
                                0/  10 =  0%   |
  4    9ms     0/  10 =  0%     0/  10 =  0%  P0-4-0-0.RCMDVA-LCR-21.verizon-gni.net [130.81.27.98]
                                0/  10 =  0%   |
  5   15ms     0/  10 =  0%     0/  10 =  0%  so-3-3-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.22.28]
                                0/  10 =  0%   |
  6   16ms     0/  10 =  0%     0/  10 =  0%  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
                                0/  10 =  0%   |
  7   17ms     0/  10 =  0%     0/  10 =  0%  ae17.edge1.washingtondc12.level3.net [4.68.62.137]
                                0/  10 =  0%   |
  8   14ms     0/  10 =  0%     0/  10 =  0%  vlan51.ebr1.Washington12.Level3.net [4.69.146.190]
                                0/  10 =  0%   |
  9   15ms     0/  10 =  0%     0/  10 =  0%  ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217]
                                0/  10 =  0%   |
 10   15ms     0/  10 =  0%     0/  10 =  0%  ae-81-81.csw3.Washington1.Level3.net [4.69.134.138]
                                0/  10 =  0%   |
 11   20ms     0/  10 =  0%     0/  10 =  0%  ae-3-80.edge1.Washington4.Level3.net [4.69.149.143]
                                0/  10 =  0%   |
 12  ---      10/  10 =100%    10/  10 =100%  SOFTLAYER-T.edge1.Washington4.Level3.net [4.53.112.26]
                                0/  10 =  0%   |
 13  ---      10/  10 =100%    10/  10 =100%  ae7.bbr01.eq01.wdc02.networklayer.com [173.192.18.194]
                                0/  10 =  0%   |
 14  ---      10/  10 =100%    10/  10 =100%  ae0.bbr01.tl01.atl01.networklayer.com [173.192.18.153]
                                0/  10 =  0%   |
 15  ---      10/  10 =100%    10/  10 =100%  ae13.bbr02.eq01.dal03.networklayer.com [173.192.18.134]
                                0/  10 =  0%   |
 16  ---      10/  10 =100%    10/  10 =100%  ae1.dar01.sr01.dal01.networklayer.com [173.192.18.255]
                                0/  10 =  0%   |
 17  ---      10/  10 =100%    10/  10 =100%  po1.fcr05.sr06.dal01.networklayer.com [66.228.118.221]
                                0/  10 =  0%   |
 18   52ms     0/  10 =  0%     0/  10 =  0%  173.193.11.37-static.reverse.softlayer.com [173.193.11.37]
Trace complete.
Victur
Contributor
Contributor
Posts: 3
Registered: ‎09-12-2011

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 8 of 14
(2,345 Views)


Trace complete.

C:\Users\Stephen>pathping controlpanel.commandchannel.com -q 20
Tracing route to controlpanel.commandchannel.com [72.249.141.6]
over a maximum of 30 hops:
  0  OfficeComputer1.home [192.168.1.5]
  1  Wireless_Broadband_Router.home [192.168.1.1]
  5  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
  8  ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
  9  ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
 10     *        *        *
Computing statistics for 45 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           OfficeComputer1.home [192.168.1.5]
                                0/  20 =  0%   |
  1    0ms     0/  20 =  0%     0/  20 =  0%  Wireless_Broadband_Router.home [192.168.1.1]
                                0/  20 =  0%   |
  2    8ms     0/  20 =  0%     0/  20 =  0%  L100.RCMDVA-VFTTP-18.verizon-gni.net [98.117.71.1]
                                0/  20 =  0%   |
  3    7ms     0/  20 =  0%     0/  20 =  0%  G0-3-1-5.RCMDVA-LCR-21.verizon-gni.net [130.81.184.84]
                                0/  20 =  0%   |
  4   16ms     0/  20 =  0%     0/  20 =  0%  so-3-3-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.22.28]
                                0/  20 =  0%   |
  5   19ms     0/  20 =  0%     0/  20 =  0%  0.ae1.BR2.IAD8.ALTER.NET [152.63.34.21]
                                0/  20 =  0%   |
  6   16ms     0/  20 =  0%     0/  20 =  0%  ae17.edge1.washingtondc12.level3.net [4.68.62.137]
                                0/  20 =  0%   |
  7   16ms     0/  20 =  0%     0/  20 =  0%  vlan51.ebr1.Washington12.Level3.net [4.69.146.190]
                                0/  20 =  0%   |
  8   25ms     0/  20 =  0%     0/  20 =  0%  ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
                               20/  20 =100%   |
  9  ---      20/  20 =100%     0/  20 =  0%  ae-63-63.ebr3.Atlanta2.Level3.net[4.69.148.241]
Trace complete.
C:\Users\Stephen>pathping www.wowhead.com -q 20
Tracing route to www.wowhead.com [173.193.11.35]
over a maximum of 30 hops:
  0  OfficeComputer1.home [192.168.1.5]
  1  Wireless_Broadband_Router.home [192.168.1.1]
  6  0.ae1.BR1.IAD8.ALTER.NET [152.63.32.141]
  9  ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217]
 16     *        *        *
Computing statistics for 75 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           OfficeComputer1.home [192.168.1.5]
                                0/  20 =  0%   |
  1    0ms     0/  20 =  0%     0/  20 =  0%  Wireless_Broadband_Router.home [192.168.1.1]
                                0/  20 =  0%   |
  2    7ms     0/  20 =  0%     0/  20 =  0%  L100.RCMDVA-VFTTP-18.verizon-gni.net [98.117.71.1]
                                0/  20 =  0%   |
  3    7ms     0/  20 =  0%     0/  20 =  0%  G0-3-1-5.RCMDVA-LCR-22.verizon-gni.net [130.81.184.86]
                                0/  20 =  0%   |
  4    8ms     0/  20 =  0%     0/  20 =  0%  P0-4-0-0.RCMDVA-LCR-21.verizon-gni.net [130.81.27.98]
                                0/  20 =  0%   |
  5   14ms     0/  20 =  0%     0/  20 =  0%  so-3-3-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.22.28]
                                0/  20 =  0%   |
  6   17ms     0/  20 =  0%     0/  20 =  0%  0.ae1.BR1.IAD8.ALTER.NET [152.63.32.141]
                                0/  20 =  0%   |
  7   19ms     0/  20 =  0%     0/  20 =  0%  ae17.edge1.washingtondc12.level3.net [4.68.62.137]
                                0/  20 =  0%   |
  8   17ms     0/  20 =  0%     0/  20 =  0%  vlan51.ebr1.Washington12.Level3.net [4.69.146.190]
                                0/  20 =  0%   |
  9   16ms     0/  20 =  0%     0/  20 =  0%  ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217]
                                0/  20 =  0%   |
 10   16ms     0/  20 =  0%     0/  20 =  0%  ae-71-71.csw2.Washington1.Level3.net [4.69.134.134]
                                0/  20 =  0%   |
 11   14ms     0/  20 =  0%     0/  20 =  0%  ae-2-70.edge1.Washington4.Level3.net [4.69.149.79]
                               20/  20 =100%   |
 12  ---      20/  20 =100%     0/  20 =  0%  SOFTLAYER-T.edge1.Washington4.Level3.net [4.53.112.26]
                                0/  20 =  0%   |
 13  ---      20/  20 =100%     0/  20 =  0%  ae7.bbr01.eq01.wdc02.networklayer.com [173.192.18.194]
                                0/  20 =  0%   |
 14  ---      20/  20 =100%     0/  20 =  0%  ae0.bbr01.tl01.atl01.networklayer.com [173.192.18.153]
                                0/  20 =  0%   |
 15  ---      20/  20 =100%     0/  20 =  0%  ae13.bbr02.eq01.dal03.networklayer.com [173.192.18.134]
LizJ58
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-11-2010

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 9 of 14
(2,343 Views)

I play Second LIfe, and since Saturday afternoon I have been unable to log in. Also, http://www.secondlife.com is timing out.

 

Also, my Credit Union's online banking site which goes through lanxtraa.com is timing out.

 

It is definately a problem related to the FIOS network, because I am able to access the credit union's site at wok, and logged in to Second Life on a (minimal) iPad client through public wifi at a restaurant.

 

Oh, I'm in Richmond too.

 

 

xrmb
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎02-27-2010

Re: Certain websites are timing out, but not on my cell data or if I am VPNed

Message 10 of 14
(2,323 Views)

I went thru the online chat hoops w/o success. They promised that someone at "the server team" will take a look at the issue... sure 😉

 

On other posts I read that renewing the IP address will fix the issue... well, I'm not in the mood trying that, because that sounds not very logical to me...

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