quick menu

Certain websites don't load or hang up: I recently changed from FIOS router to Linksys EA7300

Certain websites don't load or hang up: I recently changed from FIOS router to Linksys EA7300

SOLVED
Reply
Highlighted
Contributor TG1
Contributor
Posts: 1
Registered: ‎04-10-2019

Hello All,

I have been a FIOS customer for a few years - currenlt Internet Only 100/100.

I had a FIOS router for a few years and decided to replace it with my own router. I connected to Linsys EA7300. 

Since I started using the Linsys router, certain websites actually hang (stop streaming) after a few minutes of use...  I have changed settings on the router (from google searches and Linsys support site) with no change..

So, I have two options now: 

 -  return the Linksys and purchase another model/brand OR

 -  purchase FIOS router (which will make me a bit unhappy).

I need your help with either a solution for the Linsys EA7300 and/or suggesting some proven brand/models that work well with FIOS..

Appreiate your help in advance!

3 REPLIES 3
Gold Contributor VII
Gold Contributor VII
Posts: 4,439
Registered: ‎10-18-2016

You may simply have bottleneck in your area. Or you could try doing an release/renew on the router and you could simply reset your router via the reset button and use the setup routine for your router.

 

i use a Netgear Nighthawk however it costs over $400 and it is great. When you say certain websites hang do you mean via direct connection? Or wifi? If wifi that is a non issue. However like i said you may have congestion. Verizon fios customer support will not fix your own router, only up to your ONT

 

look into either a Netgear or Asus or TP Link which is AC and has external antennas for better wifi coverage. At 100/100 any decent router should get that speed and slightly above. 

Silver Contributor II Silver Contributor II
Silver Contributor II
Posts: 218
Registered: ‎06-30-2012

I haven't used a Verizon router - ever really. That's over a decade, now. One suggestion I have is to use alternate DNS servers if you aren't already. See: Opt Out of DNS Assistance and Free and Public DNS Servers. I use:

NAMESERVER_1="71.252.0.14"          # ISP's Nameserver primary
NAMESERVER_2="68.237.161.14"        # ISP's Nameserver primary
NAMESERVER_3="8.8.8.8"              # Google's Open DNS server

See if that helps.

[Be nice! We are mostly fellow Verizon customers.
My setup: 75/75 Mbps; Linux router (2x 1Gbps ports) + iptables; Linksys WRT1900ACS in Bridge Mode]
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,330
Registered: ‎12-15-2010

Is your router's firmware up to date? Wired and wireless both seeing the same issue?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios