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Certificate Error, Router home page hacked? (192.168.1.1)

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Posts: 2
Registered: ‎07-22-2019

cannot get to https://192.168.1.1 - cannot access router information

Message 61 of 69
(3,170 Views)

when I try to bring up my router page using what I've always used before:
http://192.168.1.1
https://192.168.1.1

I get a redirect to https://myfiosgateway.com
then when I go there, I get a certificate error

I tried following the instructions in a previous thread, but now I am at a page
https://192.168.1.1/#/setup
where it is asking me to enter my verizon admin word, but t is saying it is NOT SECURE.  so.. I'm not going to enter it, obviously.


I need to get to my router info.  Please tell me how to fix this so I can access my router page 192.168.1.1 ?

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 211
Registered: ‎01-01-2018

Re: cannot get to https://192.168.1.1 - cannot access router information

Message 62 of 69
(3,085 Views)

It is secure, basically Verizon made it so when you log into your router OTHER people can't snoop into what you are doing. For some reason they opted for a self signed one instead of using one from an Certificate Authority.

 

With the https even if the certificate isnt trusted, it's safer that without it. In this case because the certificate is coming from your router and no where else, you are safe.

 

 

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Posts: 1
Registered: ‎10-06-2019

Re: Router home page hacked? (192.168.1.1)

Message 63 of 69
(2,484 Views)

but its still does not work. the SSL needs to be Ckeared and then re-certified which can only be done by tier 3 level workers not anyone else

 

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Registered: ‎11-14-2019

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 64 of 69
(2,142 Views)

When is Fios and greenwave going to fix the Untrusted Certificate issue with the Quantum Gateway routers, Why is it taking them so long to fix this issue. It hasn't been working for nearly a year now. THIS ISSUE IS STILL OUTSTANDING AND NEEDS TO BE RESOLVED.

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Registered: ‎11-14-2019

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 65 of 69
(2,141 Views)

THE UNTRUSTED CERTIFICATE ISSUE ON THE QUANTUM GATEWAY ROUTERS IS STILL OUTSTANDING FOR NEARLY A YEAR NOW, WHY are GREENWAVE and FIOS unable to fix this issue. PLS TELL CUSTOMERS WHY THIS STILL HAS NOT BEEN FIXED.

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Posts: 211
Registered: ‎01-01-2018

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 66 of 69
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If you take a look at my last reply to the topic, it establishes a bases of how safe or unsafe the certificate in question is for you usage.

 

Now because the router generates that certificate as a self signed certification, which involves the router creating a CA (Certificate Authority) to make a certificate, the CA is not in the list of trusted CAs so the browser is coded to let you know it is potentialy unsafe. Emphasis on potentially. That "error" is more of a warning.

 

Because of the context in which this certificate is generated and used, it is indeed safe for you since the connection never leaves your home.

 

In this case, it is not something that would be fixed by the manufacturer, instead, you, the user, would trust the security certificate to eliminate the warning/error. 

 

In this case it is making your connection more secure, however if this was meant to connect to another network, that is when it can become a problem.

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Registered: ‎03-25-2020

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 67 of 69
(1,058 Views)

Hi Nilsa,

 

Is this the official Verizon solution?

 

Thanks,

Grateful Verizon Fios Customer

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Gold Contributor VII
Posts: 1,842
Registered: ‎06-24-2018

Re: Certificate Error, Router home page hacked? (192.168.1.1)

Message 68 of 69
(1,048 Views)

There isn't really an issue. Your web browser is just giving you that warning because it doesn't recognize the certificate. The browser is doing what it's designed to do. Many network access devices use self-signed certificates. Most browsers do however have a check box to add an exception. Afterwards you shouldn't see that error anymore. 

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Registered: ‎06-13-2020

Can't Log in to Verizon Router Bad Security Certificate G3100 192.168.1.1

Message 69 of 69
(1,490 Views)

- Scroll Down For Solution -

So I get a security warning any time that I try to log in to my router at https://192.168.1.1 with any browser. I click "I understand the risks. Take me there anyway" but the web page I'm seeing is dead. I enter the password, click "SUBMIT" and nothing happens. It doesn't work. After spending 45 minutes on hold, 30 minute on chat, and then another 30 minutes of the technician taking over my computer to try himself, Verizon gave up and sent me a new router. I install it, set up a new wifi network and reset all my home devices (printer, TV, smart light bulbs, etc)...  Same problem. 2 days of my life gone chasing this mess. 

There are two other forum posts here marked as Solved! One claims it's an issue between http and https. (Nope, that doesn't help) And the other explains that it's a problem with Verizon's self-signed certificate, but offers no solution.

 

Anyway, HERE IS THE ACTUAL SOLUTION

The Cause: Verizon has a bad security certificate and the antivirus/antimalware software on your computer or network is still blocking it, even after you click "OK. I want to view the page anyway".

 

The Fix: Disable your antivirus software. For me, this was going into BitDefender and turning it off. Close your browser, wait a couple seconds, and then open your browser again and go to 192.168.1.1 This time you'll get a warning from your BROWSER and there is an option for Advanced or Proceed to... where you can now click Add Exception and then Confirm Security Exception and then the web page to access your router finally works.  You can now turn your antivirus back on and the router will still be accessible in the future. (I think)

 

Here is a more thorough guide to adding the security exception in your browser.

 

If this helps you with the same problem. Please reply with a copy-paste of the solution and I will mark is as solved so others can find it. And let us know if this also works with other antivirus software or if it's just BitDefender

 

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Verizon Fios router hacked, bad web page, can't login, broken web page, can't access router

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