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Certificate Error, Router home page hacked? (192.168.1.1)

Certificate Error, Router home page hacked? (192.168.1.1)

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,366
Registered: ‎06-24-2018
Message 21 of 66
(3,012 Views)

@glnz2 wrote:

When will Verizon fix the certificate problem that stops so many of us from logging into our Quantum G1100 gateways?

What is taking so long?


The certificate issue doesn't stop you from logging into the router. 

Contributor TomC3
Contributor
Posts: 1
Registered: ‎03-18-2019
Message 22 of 66
(2,993 Views)
Like another poster, I get stuck in the "continue (unsafe)" loop no matter how many exceptions I add, etc. This happens for me in the latest Chrome, Firefox, and Edge. I know those browsers made a recent change to reject certain types of certificates, could that be a problem? Is there a setting buried somewhere that will allow an exception to take hold properly?
Contributor raygam
Contributor
Posts: 4
Registered: ‎03-18-2019
Message 23 of 66
(2,923 Views)

@Nilsa_VZ wrote:
To rectify, you will need to do a factory reset to gain Wi-Fi connectivity again. Once the router has been reset you will be able to connect your devices.

 

We apologize for this inconvenience. 

 

 

With all due respect, how the devil does Verizon call this an "inconvenience"? Verizon modified a router which they do not own (I purchased and own the router) and effectively locked me out of the router I own, cannot fix the problem, created other issues in the process - this is an inconvenience?

 

I would call it totally irresponsible! When I worked for Cisco (who I dare say knows a little about routers and networking) if we ever did this to a customer we would have been fired on the spot!

 

Inconvenience indeed!

 

Contributor raygam
Contributor
Posts: 4
Registered: ‎03-18-2019
Message 24 of 66
(2,929 Views)

@Edg1 wrote:


The certificate issue doesn't stop you from logging into the router. 

I sure hope you are right and that you'll be kind enough to educate me on how to log into the router. I have tried 4 different browsers on Win 10 and 2 different ones from Linux. None will allow a connection. 

 

Please share your solution with this dumb old networking guy.  Thanks!

Contributor aurios
Contributor
Posts: 2
Registered: ‎04-25-2015
Message 25 of 66
(2,829 Views)

Getting a SSL Cert Error when I try to access my router or the myrios website...

Is Fios working on this issue, do they need to update SSL Cert?

Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,366
Registered: ‎06-24-2018
Message 26 of 66
(2,829 Views)

@raygam wrote:

@Edg1 wrote:


The certificate issue doesn't stop you from logging into the router. 

I sure hope you are right and that you'll be kind enough to educate me on how to log into the router. I have tried 4 different browsers on Win 10 and 2 different ones from Linux. None will allow a connection. 

 

Please share your solution with this dumb old networking guy.  Thanks!


No problem. Sorry to take so long to get back.

In Chrome(Version 73.0.3683.86) click "Advanced" then click "Proceed to 192.168.1.1 (unsafe)"

 

In Mozilla(64.0.2) click "Add Exception..." then a pop up comes up check "Permanetly store this exception" and click "Confirm Security Exception"

 

In Internet Explorer(11.0.9600.19301) click "Continue to this website (not recommended)."

Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,366
Registered: ‎06-24-2018
Message 27 of 66
(2,813 Views)

@aurios wrote:

Getting a SSL Cert Error when I try to access my router or the myrios website...

Is Fios working on this issue, do they need to update SSL Cert?


I’m sure it will be fixed it in one of the next updates. You can still log in if you proceed through the security error. 

Copper Contributor betourne
Copper Contributor
Posts: 7
Registered: ‎03-10-2011
Message 28 of 66
(2,806 Views)

The invalid certificate appears to be blocking my laptop from conneting to the G1100 router directy via a NIC.  The WiFi connection lasts for a few moments then drops.  I will only return for a few moments if I perform a warm boot.  When signing into the router's local IP address produces a warning indicating the address has an invalid certificate.  Running Windows 10 Network troubleshooter, results in a failure to fix because of invalid IP address.  The current firmware in the router indicates: Version 2.02.00.13  Any suggestions?

Contributor raygam
Contributor
Posts: 4
Registered: ‎03-18-2019
Message 29 of 66
(2,762 Views)

@Edg1 wrote:

In Chrome(Version 73.0.3683.86) click "Advanced" then click "Proceed to 192.168.1.1 (unsafe)"

In Mozilla(64.0.2) click "Add Exception..." then a pop up comes up check "Permanetly store this exception" and click "Confirm Security Exception"

In Internet Explorer(11.0.9600.19301) click "Continue to this website (not recommended)."

 

Thanks but, like many already noted here, I too have tried those steps since they would/should be normal things to try.  Many times.  They do not work and the browser never gets to the router login web page. So I am locked out of the router thanks to VZ who simply does not seem to care at all.

 

 


 

Contributor Chuck325
Contributor
Posts: 4
Registered: ‎01-31-2017
Message 30 of 66
(2,693 Views)

It stops me from loggin on both 192.168.1.1 and myfiosgateway

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