Changed service, battery won't stop beeping, do I need this?
Jander1
Enthusiast - Level 1

I used to have a Verizon Triple-Pay package, but we have since adjusted to having only the FIOS internet (no phone or TV service). The box inside the house that plugs into the power on the wall has begun beeping, which I see is a dead battery. Apparently the battery is only used for phone service, which we no longer have- can any of that equipment be removed now that we are internet only? It's always been an eyesore because of where the technician installed it on the wall in the living room, and now it beeps and beeps...

I've tried holding the button in and it goes silent, but only for a day, then it starts beeping again! Please help. 😞

0 Likes
1 Solution

Correct answers
Re: Changed service, battery won't stop beeping, do I need this?
smith6612
Community Leader
Community Leader

You can replace the battery to fix this problem, as the BBU gives the ONT power in the event of a short power blip so it doesn't have to reboot. Otherwise if you plan to operate without a battery consider asking Verizon to replace the BBU with one that won't beep all the time without a battery.

View solution in original post

Re: Changed service, battery won't stop beeping, do I need this?
smith6612
Community Leader
Community Leader

You can replace the battery to fix this problem, as the BBU gives the ONT power in the event of a short power blip so it doesn't have to reboot. Otherwise if you plan to operate without a battery consider asking Verizon to replace the BBU with one that won't beep all the time without a battery.

Re: Changed service, battery won't stop beeping, do I need this?
Jander1
Enthusiast - Level 1

Ah, I was told by Fios tech support that the battery was exclusively for the phone, and that if I didn't have the phone service any longer the battery was useless anyway :confused:

0 Likes
Re: Changed service, battery won't stop beeping, do I need this?
SinCara
Specialist - Level 2

@Jander wrote:

Ah, I was told by Fios tech support that the battery was exclusively for the phone, and that if I didn't have the phone service any longer the battery was useless anyway :confused:


It is for phone service, but it will also prevent the ONT from rebooting after a power outage.

If where you live isn't prone to many power outages then disconnecting the battery from the battery terminals to stop the beeping is fine.

The ont rebooting after a power outage is a very minor inconvience and doesn't take long at all.