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Clicking on router in Win7 My Computer Network killed internet until router hard reset!
gman6
Newbie
‎12-03-2009 07:45 PM
I blogged about a really odd bug I found in either Win7 and or the verizon fios router, check it out...
http://gregfricke.wordpress.com/2009/12/03/how-windows-7-killed-my-verizon-fios-router/
In a nutshell, double clicking on the router in the network area in my computer, killed the broadband pipe on the router until I hard reset the router.

The verizon rep said this was news to him and he escalated it internally but I wanted to throw it out there for anyone that runs into this
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Re: Clicking on router in Win7 My Computer Network killed internet until router hard reset!
abhi_col
Contributor - Level 3
‎12-03-2009 07:58 PM

First of all, that router shows up as a seperate device on win7 is something new. If clicking on the icon does something like that, I wouldn't do it.

Second, there is a way to save all the wireless setings as a congig file on pc. So, next time we log in to the router that config file can be loaded.

Steps.

1] Log in to the router.

2] Click on advanced tab from the top of the router page.

3] Click on configuration file option from the page.

4] There should be a option to 'save configuration file and 'load configuration' file.

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Re: Clicking on router in Win7 My Computer Network killed internet until router hard reset!
dslr595148
Community Leader
Community Leader
‎12-04-2009 11:27 AM

If you do not have at least two game consoles behind this router, in your router go to Advanced -> UPnP and turn off UPnP in the router.

^^

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Re: Clicking on router in Win7 My Computer Network killed internet until router hard reset!
Justin46
Legend
‎12-04-2009 12:17 PM
@gman6 wrote:
I blogged about a really odd bug I found in either Win7 and or the verizon fios router, check it out...
http://gregfricke.wordpress.com/2009/12/03/how-windows-7-killed-my-verizon-fios-router/
In a nutshell, double clicking on the router in the network area in my computer, killed the broadband pipe on the router until I hard reset the router.

The verizon rep said this was news to him and he escalated it internally but I wanted to throw it out there for anyone that runs into this

I have an Actiontec router, I tried what you did and got somewhat different results:

1) When I look at my network in Windows 7 I see "Wireless Broadband Router" not "Actiontec ...." Strange. But a right-click on the icon and selecting Properties does show the device as an Actionte.

2) The first time I double-clicked on the router icon, nothing happened, I still had internet connectivity.

3) When I double-clicked on the router icon a second time, I did lose internet connectivity as you did.

4) When I logged into the router it clearly said the WAN was disconnected, same as you.

5) I did a reboot of the router from within the router dialog. When it finished rebooting the WAN showed "connecting". After waiting a few minutes it showed "connected" and all worked normally. No hard reset required

That is strange that it does disable the WAN. But again I was able to get it back with just a reboot. I am one of the original FiOS internet users, I still have a PPPoE connection and my WAN is Ethernet not coax so that might explain the difference, I don't know.

But yeah, Verizon needs to fix that.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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