This has been worst experience ever with Verizon. First they canceled my order as if I made a mistake in ordering but instead I still tried to give them a chance. Worst mistake then I was told they would be there within a time frame of 3-6 nobody ever showed up had us waiting with no calls or anything . The rep said it's gonna be handled wasn't handled until almost 5 days later . I finally get it installed and I feel like I'm in the stonage with no guide and bad quality so I call the customer support line where the lady was soo rude told me that my tv and phone and computer was the problem . Wow my products are the problem . Oh let's not forget they didn't transfer my old phone number and had no excuse for it . The lady told me that I couldn't compare cable to fios but why was nothing working correctly smh . I'll stick to my Comcast cable that works
Hi Marymary1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
