Does anyone have a phone number or email for escalating complaints to higher level Verizon customer service people? I got totally screwed out of a $200 Visa Prepaid card after being assured by Verizon's sales agent that I qualified for and would receive it. I switched from Comcast to Fios in May 2019. First I tried a Triple Play for about 5 days but then decided it was too expensive, called to cancel within the free cancellation period and to sign up for an internet only plan instead. I confirmed with the sales agent that the internet only plan also included the gift card offer. Today, I called to find out when I'd be receiving the gift card and the agent told me I no longer qualified because instead of the agent cancelling me triple play and opening a new account for the internet only, they downgraded me and so I don't qualify anymore. But the maddening thing is that I checked all this out and the sales agent assured me that I would get the gift card when I did all this back in May. The customer service agent told me there was nothing she could do and wouldn't give me a number to escalate this. Any help would be appreciated! I'm so mad I'm ready to switch back.
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