Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION
here are some examples of questions
Equipment Model No. ?
Set Top Box
PC Operating System:Ex:Windows 10
Browser: Ex: Google Chrome
Email System: Ex: Outlook
Service Plan ?
can someone pleasaeee direct me as to where can I follow a complaint on Verizon’s services today? Ty
1-800-VERIZON or you can file a complaint with your states Public Utilities Commission or Public Service Commission via online google search. There is also the http://www.fcc.gov which handles complaints or http://www.bbb.org
I would like to file a formal complaint as well. We recently got Verizon Fios and have had several issues. First the box was not working so they sent a replacement. The most recent issue has been the volume not working. I called customer support who was adamant that the issue was not related to fios. I was then transferred to another person who introduced herself as part of “Verizon premium support”. She said she would remotely troubleshoot the issue which she claimed was strictly tv related but that I needed to sign up for either a monthly fee of $10 or a one time fee of $90 to get access to their technical support. When I asked her if she was part of Verizon, she said they were affiliated with Verizon but that they were not Verizon Fios. I refused to pay extra upon which she proceeded to pitch me more offers.
When I uttered the word “fraud” I was quickly transferred back to Verizon Fios. This representative continued to insist the issue was with our tv and not the fios device. I tried to explain that really wasn’t the case. I even proceeded to disconnect the fios device and demonstrated how bam! the volume came back! So I say to the rep clearly the issue is fios related. He still says that it’s not but that he also can’t explain why the volume returned when the fios top box was disconnected. And things turn worse when I point out to him how fraudulent this all is:
First the tv’s volume becomes unresponsive after we get fios. We call fios to troubleshoot. Fios transfers us to a third party who asks for $90 to fix the issue remotely! When we refused, they get even pushier to sell us a service we don’t even need!
If our tv works fine before getting fios and suddenly we start experiencing issues after getting fios and then the same company pawns us off to another “affiliated” company who claims to be able to solve our issue remotely; If it’s really tv related and if it really can be “fixed” remotely, then who’s to say Verizon didn’t create the problem in the first place??
After I point all this out, he hangs up on me!!! The audacity of this company!!!
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!