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Connected laptop not showing up in myFios

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taylor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎11-22-2008

Connected laptop not showing up in myFios

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I have a laptop connected to my Fios wifi.  If i plug it in with ethernet, it will show up and I can manage it.

 

Once I use if purely via wifi, the laptop does not appear under Connected Devices even though it is connected.

 

What can i do to fix this as I need to manage this laptop in my Fios for content protection and blocked hours?

 

Have brand new router and fios extender.

 

Thanks in advance.

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dexman
All Star
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Posts: 346
Registered: ‎06-10-2012

Re: Connected laptop not showing up in myFios

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(1,213 Views)

Hi Cang!

 

Working off of my mid-range memory (such that it is), I ran into a situation at my church where devices connected to the various WIFI spots (Linksys...configured as either DHCP or Bridge) were not showing up on the device lists.

 

After some searching, I configured the WIFI profiles in both of my Microsoft Surface devices as "Private" and that allowed the computers to appear.

 

It may have been a fluke and this may or may not have any bearing on this particular issue. Still...something that might be worth spending a couple of seconds to check. 🙂

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21 REPLIES 21
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,077
Registered: ‎09-24-2008

Re: Connected laptop not showing up in myFios

Message 2 of 22
(1,666 Views)

Are you sure that when you using wireless that you are connecting to your network and not some else's network?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

taylor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎11-22-2008

Re: Connected laptop not showing up in myFios

Message 3 of 22
(1,660 Views)

Yes my network.

taylor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎11-22-2008

Re: Connected laptop not showing up in myFios

Message 4 of 22
(1,652 Views)

I plugged it in directly to router and name was visible.  Then on WiFi it also showed up but now gone.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Connected laptop not showing up in myFios

Message 5 of 22
(1,624 Views)

@taylor wrote:

I have a laptop connected to my Fios wifi.  If i plug it in with ethernet, it will show up and I can manage it.

 

Once I use if purely via wifi, the laptop does not appear under Connected Devices even though it is connected.

 

What can i do to fix this as I need to manage this laptop in my Fios for content protection and blocked hours?

 

Have brand new router and fios extender.

 

Thanks in advance.


This is just a normal answer I always like to try before all the other posts.  

Go into your fios app or into your router and turn off self organizing network (SON) this setting causes more wifi issues than it helps. Even non fios routers have this function. 

Hope my suggestion helps?

 

taylor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎11-22-2008

Re: Connected laptop not showing up in myFios

Message 6 of 22
(1,606 Views)

Thank you - I loathe SON and I have it off already.  Lol / anything else to try?

Cang_Household
Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,243
Registered: ‎09-06-2020

Re: Connected laptop not showing up in myFios

Message 7 of 22
(1,603 Views)

It is not recommended to use MyFios app or website to manage your LAN devices. Your network information gets passthrough to Verizon server first, then to your phone again. I believe this information transit is unnecessary and introduces more potential for error.

 

Can you go to your router's Administrative web interface and configure your LAN from there?

taylor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎11-22-2008

Re: Connected laptop not showing up in myFios

Message 8 of 22
(1,544 Views)

The laptop is not showing up there either even as it is connected.

Cang_Household
Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,243
Registered: ‎09-06-2020

Re: Connected laptop not showing up in myFios

Message 9 of 22
(1,472 Views)

What router do you have? A G3100?

taylor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎11-22-2008

Re: Connected laptop not showing up in myFios

Message 10 of 22
(1,469 Views)

Yes G3100

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