Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Connectivity issues on some sites

Reply
DGeuss
Contributor
Contributor
Posts: 1
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 51 of 63
(4,671 Views)

I live in Ashburn as well and have had internet connectivity issues since last night. After spending an hour on the phone with the Verizon rep, testing verious reboots, testing connectivitis, she admited that they are getting a large number of calls on the same issue and also mentioned that they had a large server outage yesterday.  This morning, I was still having problems. Actually my iPhone 3GS had fast download speeds (800x faster) then my FIOS.

Lykaon
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 52 of 63
(4,657 Views)
Thanks for the update, DGeuss.  Good to know that they at least know there is a problem.  Now if they could only fix it...
erikw
Contributor
Contributor
Posts: 3
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 53 of 63
(4,651 Views)

Just called to remind them that I'm still down. Today is worse than yesterday believe it or not.

 

Sean from Tech Support attributed the outage on the North Korean denial of service attacks and apparently there's nothing VZ can do.

 

 

Classic. That's a first for me. Goes to show that if you feed enough teenagers pizza, you can take down a 81BUSD company.  🙂

 

 

Lykaon
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 54 of 63
(4,645 Views)

Interesting that the North Koreans have hurt only Verizon, and only certain areas (like Ashburn, VA).  Boy, that must have been more targeted than I thought...

 

My internet at work is 100% functional, so apparently some companies are able to do something about it.

Message Edited by Lykaon on 07-09-2009 08:05 AM
Vapor8
Contributor
Contributor
Posts: 2
Registered: ‎03-14-2009

Re: Connectivity issues on some sites

Message 55 of 63
(4,621 Views)
This issue probably has nothing to do with the DDOS attacks earlier this week. Verizon's routing is totally screwed up and that's something on VZ's end. It could have been caused by VZ attempting to 'prevent' any impact the DDOS attacks could have on their network and while doing so, they could have screwed up their routing tables.

At this point, folks who are experiencing the issues need to contact Verizon Fios support and log the fact that they are being affected. The more people they have assigned to a 'group ticket', the quicker it gets escalated in their system, resources assigned and gets resolved more quickly.

As a reminder, Verizon support doesn't actively monitor these forums, so if you are having the issue and have only posted here, please call in to report it.
Lykaon
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 56 of 63
(4,613 Views)
I have not called yet.  The number I have to call after work, 888-881-8161; is this the best number to call for Ashburn VA FiOS tech support?
erikw
Contributor
Contributor
Posts: 3
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 57 of 63
(4,602 Views)

That's what I used. As of the last 10 minutes ago, it seems to be at 75% back to normal. Still have some timeouts.

 

 

 

---umm-- nope.... I take that back. Still hit or miss.

Message Edited by erikw on 07-09-2009 08:54 AM
rokoca
Contributor
Contributor
Posts: 1
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 58 of 63
(4,544 Views)
Having the issues here as well. I'm in Southern CA - Quail Valley. They had it fixed yesterday afternoon for me. And as of 5am this morning when I tried to get on for work, everything's down again. Can't even access emails through my outlook for Verizon. And no Verizon Central. Can't access sites for my work either. Reported to Verizon yesterday and again today. Need this fixed desperately!!
Lykaon
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-09-2009

Re: Connectivity issues on some sites

Message 59 of 63
(4,539 Views)

Having connectivity problems as geographically diverse as California and Virginia is pretty crazy.  This must be one heck of a problem they're trying to solve.

 

At the very least, they should attempt to notify users via email.  True, our internet doesn't work for us to get the email but we can internet at other places (like work, libary, school, ec).

 

Sad to hear the issue persists.  I was hoping that it would be resolved by the time I get off work today.  A full 24 hours of outage is pretty unacceptable imo.

CraigVA
Contributor
Contributor
Posts: 2
Registered: ‎07-08-2009

Re: Connectivity issues on some sites

Message 60 of 63
(4,503 Views)
I am in Ashburn Village and everything has been good here since a little before 1 pm (now 3:15). 
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.