Consistent packetloss since I got Verizon Fios in MA
Miggy3
Newbie

Hi,

I got Verizon Fios in July 2013. As far as my internet usage, I am for the most part a casual user who may watch a video or two here and there. Otherwise I just do a bit of web surfing.

Something I have done for about the past 12 years is play an online game when I have a moment (unfortunately less and less these days). The game was made in 1997 and still online. The game does a simple a packetloss calculation Computer to Server and then Server to Computer. It also tests player pings to the server to assure that players have low numbers to keep lag from being a factor.

Since I have had Fios, I have been unable to play. My ping typically stays about 40ms which is good, but the packet loss is huge and making me lag out. I will probably have to drop Fios if I can't get this resolved as I am in a no-term contract. I am hoping this can be resolved, or if I can find out if this issue is within the routers that connect my PC to the game servers (therefore something that likely will not be resolved anytime soon). The in-game ping graph is as follows:

Tracing Zone: SSCU Trench Wars IP Address: 66.36.241.110

Hop IP Address Host Name                                             Loss(%) Min/Avg/Max Ping
--- --------------- -------------------------------- ------- ----------------
1 192.168.1.1 Wireless_Broadband_Router.home      0.0   0   0   180
2 98.118.100.1 L100.BSTNMA-VFTTP-94.verizon-gni   0.0 0 10 200
3 130.81.189.28 G0-5-5-1.BSTNMA-LCR-22.verizon-g 0.2 0 10 450
4 130.81.163.172 xe-3-1-2-0.BOS-BB-RTR2.verizon-g 0.1 0 30 150
5 152.63.19.213 0.xe-9-0-0.BR1.NYC1.ALTER.NET     0.1 10 20 230
6 4.68.62.41 ae11.edge2.NewYork.Level3.net               0.2 110 120 280
7 4.69.138.222 vlan51.ebr1.NewYork2.Level3.net         0.1 110 120 520
8 4.69.201.85 ae-38-38.ebr2.Washington1.Level3       0.0 110 130 390
9 4.69.134.150 ae-72-72.csw2.Washington1.Level3    0.0 110 130 440
10 4.69.149.68 ae-22-70.car2.Washington1.Level3     0.4 120 160 650
11 130.81.217.50 G0-6-0-6.BSTNMA-LCR-22.verizon-g 0.0 0 10 240
12 130.81.217.50 G0-6-0-6.BSTNMA-LCR-22.verizon-g 0.1 0 10 320
13 66.36.241.110 sls-cb9p7.dca2.superb.net                 0.0 100 110 190

Cycles: 676

Another program gave me the following results during a tracert:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 753 | 753 | 0 | 7 | 119 | 2 |
| L100.BSTNMA-VFTTP-94.verizon-gni.net - 0 | 753 | 753 | 6 | 19 | 161 | 6 |
| G0-5-5-1.BSTNMA-LCR-22.verizon-gni.net - 0 | 753 | 753 | 9 | 19 | 147 | 12 |
| xe-3-1-2-0.BOS-BB-RTR2.verizon-gni.net - 0 | 753 | 753 | 6 | 31 | 174 | 12 |
| 0.xe-9-0-0.BR1.NYC1.ALTER.NET - 0 | 753 | 753 | 18 | 31 | 164 | 26 |
| ae11.edge2.NewYork.Level3.net - 36 | 312 | 202 | 0 | 129 | 279 | 277 |
| vlan51.ebr1.NewYork2.Level3.net - 1 | 749 | 748 | 121 | 137 | 277 | 128 |
| ae-38-38.ebr2.Washington1.Level3.net - 1 | 749 | 748 | 123 | 141 | 302 | 131 |
| ae-72-72.csw2.Washington1.Level3.net - 1 | 749 | 748 | 122 | 136 | 240 | 132 |
| ae-22-70.car2.Washington1.Level3.net - 1 | 749 | 748 | 106 | 141 | 399 | 122 |
| ge4-2.core2.dca2.hopone.net - 0 | 752 | 752 | 105 | 121 | 278 | 115 |
| ge6-1.distb1.dca2.hopone.net - 1 | 749 | 748 | 107 | 120 | 209 | 112 |
| sls-cb9p7.dca2.superb.net - 1 | 749 | 748 | 104 | 118 | 208 | 116 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The issue seems to be at the 6th hop (ae11.edge2.NewYork.Level3.net ). Honestly this doesn't seem to consistently be the culprint, but I am no networking expert.

 

Does anyone have any thoughts, recommendations, or resolutions?

 

Thank you for reading.

0 Likes
Re: Consistent packetloss since I got Verizon Fios in MA
Miggy3
Newbie

Just for the record - I've done all the basics as far as restarting the router, trying port forwarding and DMZ settings, making the connection wired vs. wireless. It IS an issue in the network.

0 Likes
Re: Consistent packetloss since I got Verizon Fios in MA
anonFios
Contributor - Level 2
Verizon has been letting peering points for Level3, Cogent, and others saturate resulting in crap network performance. It's been happening for a while now and there is no fix in sight.

If you can, switch ISPs.
Re: Consistent packetloss since I got Verizon Fios in MA
Miggy3
Newbie

What do you mean exactly? I'm somewhat of a novice at networking but I can tell when things aren't wrong on the trace ;).

I have been through several chats with Verizon and they have been no help. It seems I can bring someone out to my apartment to take a look for 95$, but why would I pay 95$ to have Verizon review a fix for their problem.

0 Likes