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Contacting Engineering

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RiceP
Contributor
Contributor
Posts: 2
Registered: ‎05-01-2019

Contacting Engineering

Message 1 of 2
(747 Views)

Hi,

 

Our business recently relocated.  And even though there is a FIOS terminal about 700’ away from our building and some of our neighbors have service, the address comes up as not serviceable for FIOS.

 

Service Technicians working nearby even confirmed that FIOS is “here” and said to contact customer support.

 

So far I have gotten no replies, even though I’ve called multiple times.  How can I contact engineering directly?  Is there a way to escalate this?

1 REPLY 1
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,267
Registered: ‎10-18-2016

Re: Contacting Engineering

Message 2 of 2
(734 Views)

Try asking for a fast ticket at this site.

https://www.dslreports.com/forum/vzdirect

 

They are real verizon personnel and they have an excellent track record for helping consumers.

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