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Corporate Discount

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Bronze Contributor II
Bronze Contributor II
Posts: 104
Registered: ‎05-13-2016

Corporate Discount

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My company has a corporate discount with Verizon for FIOS service. I followed "Verizon Connection" and I get an email which says to click but all that happens is that I get to my Verizon account. I have spoken to Verizon customer support several times but no one seems to know how to get me my discount. If anyone can help I would appreciate it.
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Moderator Moderator
Moderator
Posts: 9,927
Registered: ‎03-18-2013

Re: Corporate Discount

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Hi NEIL13764,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Moderator Moderator
Moderator
Posts: 9,927
Registered: ‎03-18-2013

Re: Corporate Discount

Message 2 of 2
(3,426 Views)

Hi NEIL13764,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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