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Customer Owned Router

Customer Owned Router

Contributor Samhill
Posts: 3
Registered: ‎02-01-2019
Message 1 of 3

I purchased my own router and returned the router I was renting from Fios back to Fios 3 months ago and they have decided to charge me a rental fee this month along with a 16.00 fee for making changes to my acct. I never had this problem with Xfinity/Comcast. 

Gold Contributor VII
Gold Contributor VII
Posts: 4,535
Registered: ‎10-18-2016
Message 2 of 3

This is a reoccurring complaint.

contact your states Public Utilities Commission or Public Service Commission via google search. Call them for quicker service and also file the online complaint form.

make sure you can provide a receipt for the return. Without it no way to get the money back. The charge for changing service? I have not heard of it.


verizon can see if you call them 1-800-VERIZON if there is a Quantum Gateway Router attached. They cannot see your own customer owned router. 

Moderator Moderator
Posts: 8,640
Registered: ‎03-18-2013
Message 3 of 3

Hi Samhill,


It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon.

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