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Customer non-service

Posts: 1
Registered: ‎04-02-2013

Customer non-service

Message 1 of 3

For four months I've been trying to get VZ to correct errors in billing and service that VZ instituted.  I've been billed for inter and intra LATA calls that I have always had included, so each month I have to manually get them removed.  VZ has tried to disconnect distinctive ring from my secondary and tertiary line.  I have requested that voice mail be removed and instead the business office has swapped the second and third line so that my fax now goes to the wrong number and the voice mail is still there, now also associated with the incorrect number.  This has been referred to both the Fiber Solutions Center and the Service Fulfillment Center and no one has been able to resolve these issues.  I cannot escalate this problem as no team leader or manager will call me back, although I have been assured that they will.  I cannot get anyone to take accountability for these screw ups and have spent countless hours trying to straighten out VZ's incompetence.  Interdepartmental co-operation in VZ has always been terrible, but this crosses the border from embarrassing to abysmal.

Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: Customer non-service

Message 2 of 3

Hi retiredtech,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".

There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.



Employee Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Customer non-service

Message 3 of 3

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.




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