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DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't help me

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-13-2012

DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't help me

Message 1 of 9
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For the last 2 weeks I am experiencing a very strange slow down on downloading large files, podcasts and jerky youtube. When I download large files I can only hit 40-50kbps max no matter what site I hit, including download.microsoft.com I know for a FACT that these sites download at the MBs at work, so something is definitely slow at home.

 

When I run speedtest.net or any 3rd party speed test I get a speed of  0.8-2mbps down and 25 up.

 

When I run Verizon's speed test it always comes up correct at 25/25.

 

I have cut power to the ONT, reset the router, cleared the router, plugged my computer directly into the router via Ethernet and turned off all other devices with the same result.

 

I also talked to tech support and she stated that there is nothing wrong with my connection because Verizon speedtest says its fine. I explained to her that all my downloads are VERY slow and it takes hours for my podcasts to come in  and downloading large files from download.microsoft.com are in the 50-60kbps she said that there is nothing wrong. I even offered screenshots and she said NO there is nothing wrong.  She wouldn't even offer me any solutions like ONT reboots , or router swap outs and basically made me think I am crazy.

 

This issue has come up the last 2 weeks so something is very weird. Anyone have any experience dealing with this?

 

8 REPLIES 8
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't help me

Message 2 of 9
(2,026 Views)

I've heard of a few reports about slow speeds lately. I assume these are consistent throughout the day or is it only towards the night time hours? It might be a good idea to run WinMTR to the affected websites you download from to see if there is perhaps a bad hop that might show it's face with a simple ICMP/UDP Echo check. If not, you might need to work up the chain to get someone in the backbone or router team to take a look at this problem further. Verizon's speed test is showing full speed which means there's no problem at the edge. It doesn't truly account for backbone transit though.

 

If you do run WinMTR, if you could post up the results for us.

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-12-2012

Re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't help me

Message 3 of 9
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Falls Church here, jumped onto this thread from mine, following the link from cdubz.

 

I upgraded to the MI424 Rev. I and am still having major issues with connectivity. I'm a gamer and playing SC2 is impossible with the latency currently, and functional download speeds are a disaster (although it tests well on Verizon's own speed test - probably because it's a short hop).

 

Here is the winMTR to SC2 servers:

 

winmtrsc2.jpg

 

As you can see, there is significant packet loss on the 5th, 6th, 10th, and 12th hop. I can only imagine this is NOT good. 

 

Advice?

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Contributor
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Posts: 4
Registered: ‎08-31-2008

re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't help me

Message 4 of 9
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My situation is similar. I live just outside Falls Church, Virginia, and my speeds (and also latencies) have been insufferably slow.

 

When I called tech support, they (after walking me through various steps) mailed me a new FiOS router. I was hoping that installing it would solve my troubles but it didn't. Download speeds are still about the same. Latencies may be slightly better (perhaps due to better DNS handling). Youtube videos still pause for long periods of rebuffering, when they really shouldn't.

 

I'm paying for 20/5 FiOS. When I run one of the Verizon speed tests I get ~25 Mbps down and ~5 up (which is good) but when I run a different Verizon speed test I get only ~3 Mbps down (which is sad).

 

more speed tests I've tried:

 

I've run these tests several times and they do vary. I'm pretty much quoting the max figures over the last few days. Often they are slower, even under 1.0 Mbps down.

 

So what's going on here. Does Verizon have a big fat pipe into my house, but a skinnier pipe upstream that can't keep up with the neighborhood?? I have no idea, but I don't like it.

 

UPDATE: This other forum thread gives evidence of dropped packets. One more thread complaining of slow Northern VA speeds.

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Copper Contributor
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Posts: 7
Registered: ‎08-13-2012

Re: re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't hel

Message 5 of 9
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Thank you !!! I thought I was alone, I have even purchased a high end wireless router w/ gigabit switch and thought maybe that would help but it didn't Well at least I have a nice wireless bridge and switch 🙂 I will post my packet my test results in a bit.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-13-2012

Re: re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't hel

Message 6 of 9
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WOW, I can't believe the packet loss occuring down the line at some of the verizon hops.

Here is my WinRT test to youtube this is nuts, look at G0-8-3-5.WASHDC-LCR-22.verizon-gni.net

 

 

Host%SentRecvBestAvrgWrstLast
Wireless_Broadband_Router.home05945940010
L100.WASHDC-VFTTP-126.verizon-gni.net05945945128476
G0-8-3-5.WASHDC-LCR-22.verizon-gni.net124073606124310
so-7-1-0-0.RES-BB-RTR2.verizon-gni.net74774486161758
0.so-6-0-3.XL4.IAD8.ALTER.NET104323926141638
TenGigE0-7-1-0.GW7.IAD8.ALTER.NET64954707104211
google-gw.customer.alter.net1142137873212210
216.239.46.248059459471816092
72.14.238.17384534188122611
iad23s05-in-f8.1e100.net05945948124612
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't hel

Message 7 of 9
(1,939 Views)

@cdubz wrote:

WOW, I can't believe the packet loss occuring down the line at some of the verizon hops.

Here is my WinRT test to youtube this is nuts, look at G0-8-3-5.WASHDC-LCR-22.verizon-gni.net

 

 

Host%SentRecvBestAvrgWrstLast
Wireless_Broadband_Router.home05945940010
L100.WASHDC-VFTTP-126.verizon-gni.net05945945128476
G0-8-3-5.WASHDC-LCR-22.verizon-gni.net124073606124310
so-7-1-0-0.RES-BB-RTR2.verizon-gni.net74774486161758
0.so-6-0-3.XL4.IAD8.ALTER.NET104323926141638
TenGigE0-7-1-0.GW7.IAD8.ALTER.NET64954707104211
google-gw.customer.alter.net1142137873212210
216.239.46.248059459471816092
72.14.238.17384534188122611
iad23s05-in-f8.1e100.net05945948124612

Packet lost on ping can be meaningless.  Some of these intermediate servers never respond to pings, and many servers will not bother responding when their load is heavy.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-13-2012

Re: re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't hel

Message 8 of 9
(1,908 Views)

It appears the problem has gone away, for me at least.

 

I am back to consistant 30/25 speeds.

http://www.speedtest.net/result/2122157252.png
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Contributor
Contributor
Posts: 4
Registered: ‎08-31-2008

Re: re: DC/Falls Church: SLOW Speedtest.net, downloading files, Verizon test is FAST, tech won't hel

Message 9 of 9
(1,895 Views)

Things are better this evening, back where they are supposed to be. Let's hope it lasts.

 

I spent about an hour chatting with tech support this afternoon, trying to make them aware of the packet loss between two of their routers. I let them take control of my computer and run some tests. I don't know if what I did had an effect or not. They started with rinky-dink stuff, but eventually I got them to say:

 

Gema (15:08:57): yes the issue will be escalated

 

I thought that sounded promising, but then:


Gema (15:35:56): after the pc and the mac are optimize i assure you it will work much better  http://verizon.net/optimizesettings

Gema (15:37:12):  and the reason why there was no increase or change even do you have the new router is because the devices need to be optimize

 

Gema (15:38:06): ... once the pc macs are optimized and if issues still  persist please do reach us back , will leave the notes , so we can reach our network department

 

Sigh. By "optimize" they mean adjusting the sizes of the TCP send and receive buffers, stuff like that. It can make a difference, but not the kind of difference we're talking about here.

 

So I don't know if I had an affect or if the timing of the fix was coincidental, but I'm glad things seem to be fixed.

 

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