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DHCP Failed on Modem

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Contributor
Contributor
Posts: 2
Registered: ‎07-29-2014

DHCP Failed on Modem

Message 1 of 5
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As of 12:37pm yesterday my modem cannot connect and get an IP address. I know the hardware in the house is not a problem and the lights on the outside box (customer panel) show no data connection.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: DHCP Failed on Modem

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If your ONT shows no data connection you could disconnect it from the power source, reconnect it, and see if rebooting helpts, but my guess is that won't help.  You need to call Verizon tech support and get them to look into your problem.

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Contributor
Contributor
Posts: 2
Registered: ‎07-29-2014

Re: DHCP Failed on Modem

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I will call support. I did you suggestion yesterday when I saw there was no light on the customer access panel.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: DHCP Failed on Modem

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@ajay05 wrote:

As of 12:37pm yesterday my modem cannot connect and get an IP address. I know the hardware in the house is not a problem and the lights on the outside box (customer panel) show no data connection.


You have a router NOT a modem.

Your dhcp service has NOT failed - the dhcp server on your router gives IP addresses to the internal devices in your house.

What has failed apparently is your ONT on the fiber line coming to the ONT or the coax line or splitter between the ONT and the router.

As the previous poster said, power the ont off and on and if it still shows no data then contact tech support

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: DHCP Failed on Modem

Message 5 of 5
(1,248 Views)

Does your router have a green or amber internet light?

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