DNS issues in SoCal

[#1]

Since about Monday I'm unable to access various sites. I have confirmed they are up because I can access them from a nearby Starbucks and a neighbor's connection, neither of which are on FIOS.

This is one site I can't access that I confirmed is online:

http://store.steampowered.com/

When I tried to access thiis site using IE 9 (from my Windows 7 PC), I get this message:

Internet Explorer cannot display the webpage

When I click on the Diagnose Connection Problems button, I get this:

website is online but isn't responding to connection attempts

This is happening on multiple sites.

[#2]

Hi shayne571,

We are experiencing the exact same thing since Monday.

Our members on Verizon FIOS and Verizon DSL are having DNS issues.  We are based in California and all the issues are based on Verizon's network in California.

Randomally FIOS users cannot get to certain websites and ours is one of them.  One of the big ones is www.bankofamerica.com

I have tried for two days to get upper level help with this issue, but Verizon is just not helpful!!!  They are too busy stonewalling.

We have over 70,000 members hitting our web servers and this has affect over 300 of them and counting.  And it is only the ones on Verizon FIOS or Verizon DSL

We have done some troubleshooting with our members and rebooting their modems have helped on some, but not most.

We believe that Verizon FIOS/DSL has a DNS server that is not functioning properly somewhere in the network that these FIOS/DSL users are using to DNS name resolve.

I just cannot get this thing escalated.

We are about to tell our members to call their Verizon FIOS/DSL tech support and demand a modem replacement or a truck be sent out to check their fiber.

We have no other alternative.

Is this happening to anyone else other than us and shayne571?

[#3]

When I do a tracert to sites, the IP addresses resolve.

This is an example:

C:\>tracert store.steampowered.com

Tracing route to store.steampowered.com [63.228.223.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.0.1
3 7 ms 6 ms 7 ms L100.LSANCA-VFTTP-91.verizon-gni.net [98.112.217.1]
4 9 ms 9 ms 9 ms G11-0-1-791.LSANCA-LCR-07.verizon-gni.net [130.81.109.230]
5 12 ms 9 ms 11 ms so-7-0-1-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.140]
6 13 ms 12 ms 11 ms 0.ae1.BR3.LAX15.ALTER.NET [152.63.2.129]
7 12 ms 12 ms 11 ms lap-brdr-03.inet.qwest.net [63.146.26.209]
8 40 ms 39 ms 39 ms tuk-edge-12.inet.qwest.net [67.14.4.10]
9 38 ms 36 ms 39 ms 63-234-174-50.dia.static.qwest.net [63.234.174.50]
10 43 ms 44 ms 43 ms c1-tuk-tuk-b1.valve.net [208.64.202.18]
11 40 ms 39 ms 36 ms store.steampowered.com [63.228.223.104]

Trace complete.

C:\>

[#4]

Hello. Yes i am having the same issues.

Certain sites are fine and some i cannot access. They just time out.

[#5]

Who should we notify. Has anyone started a complaint?

[#6]

I just tried changing the Router to use public DNS servera 4.2.2.1 and 4.2.2.2 and it's the same result.

Something is clearly wrong on the FIOS end.

[#7]

Glad it's not just me.

I have not called support because to be honest I expect to get a runaround, I wanted to try here first.

[#8]

let me ask this are you guys able to get the actual client steam up and running?

[#9]

Techman28 - no. The client and the website don't load.

I plugged the computer directly into the FIOS router, rebooted the PC and the Router.

No go.

[#10]

ok checking on this right now for ya