I recently moved abroad, cancelled my service, returned my equipment - no issues. We were relatively happy with FIOS, and would probably use again upon moving back stateside.
However, I noticed that the amount quoted when I called to cancel my service vs. the amount on my final bill were different. After reviewing line by line, I found the following charge:
Fios Internet 20/5
Deferred charge for 07/28/2010 to 08/03/2010 $7.60
EXCUSE ME?! A random charge from almost EIGHT YEARS AGO?!
I know my (paper copy) Verizon bills from that decade are long gone, so I couldn't even look it up, but why on earth would a random charge for a week of internet service show up now, and why was it deferred?! I'd been a Verizon FIOS customer for almost 12 years, so it's not like this was the very beginning of my service, either.
This issue has been escalated to a Verizon agent.
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