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Deteriorating upload on 500 plan (part Two)

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cpufrost
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-05-2016

Deteriorating upload on 500 plan (part Two)

Message 1 of 6
(2,399 Views)

Previous ticket opened December last year.  Resolved by late Feb!

Well it's back again...

 

 

5 REPLIES 5
cpufrost
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-05-2016

Re: Deteriorating upload on 500 plan (part Two)

Message 2 of 6
(2,367 Views)

Ok it's dropped since yesterday.

 

062916.png

 

Can we get a ticket opened for this issue?

It's the same problem I had before!

 

RE:

 

https://forums.verizon.com/t5/Fios-Internet/500Mbps-service-upload-speed-slowly-decreasing-help-plea...

 

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Deteriorating upload on 500 plan (part Two)

Message 3 of 6
(2,364 Views)

You need to contact Verizon tech support and ask for assistance.

cpufrost
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-05-2016

Re: Deteriorating upload on 500 plan (part Two)

Message 4 of 6
(2,351 Views)

I did, they bounced the ONT and the chat timed out before I was able to connect via cell hotspot.

I need a tech to come onsite to verify the issue as before so this can be fixed.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Deteriorating upload on 500 plan (part Two)

Message 5 of 6
(2,338 Views)

You can diagnose issue and make appointments for service through this link:


http://www.verizon.com/repair
 

cpufrost
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-05-2016

Re: Deteriorating upload on 500 plan (part Two)

Message 6 of 6
(2,270 Views)

A tech is coming tomorrow AM (scheduled).

Just providing an update:  upload is down to 378Mbs now or close to 200Mbps less than what it normally is!

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