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Deteriorating upload on 500 plan (part Two)

Deteriorating upload on 500 plan (part Two)

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Copper Contributor cpufrost
Copper Contributor
Posts: 10
Registered: ‎01-05-2016
Message 1 of 6
(1,874 Views)

Previous ticket opened December last year.  Resolved by late Feb!

Well it's back again...

 

 

5 REPLIES 5
Copper Contributor cpufrost
Copper Contributor
Posts: 10
Registered: ‎01-05-2016
Message 2 of 6
(1,842 Views)

Ok it's dropped since yesterday.

 

062916.png

 

Can we get a ticket opened for this issue?

It's the same problem I had before!

 

RE:

 

https://forums.verizon.com/t5/Fios-Internet/500Mbps-service-upload-speed-slowly-decreasing-help-plea...

 

 

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 3 of 6
(1,839 Views)

You need to contact Verizon tech support and ask for assistance.

Copper Contributor cpufrost
Copper Contributor
Posts: 10
Registered: ‎01-05-2016
Message 4 of 6
(1,826 Views)

I did, they bounced the ONT and the chat timed out before I was able to connect via cell hotspot.

I need a tech to come onsite to verify the issue as before so this can be fixed.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 5 of 6
(1,813 Views)

You can diagnose issue and make appointments for service through this link:


http://www.verizon.com/repair
 

Copper Contributor cpufrost
Copper Contributor
Posts: 10
Registered: ‎01-05-2016
Message 6 of 6
(1,745 Views)

A tech is coming tomorrow AM (scheduled).

Just providing an update:  upload is down to 378Mbs now or close to 200Mbps less than what it normally is!

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