09-11-2019 04:31 AM - edited 09-11-2019 05:49 AM
I just upgraded to the Fios Quantum Gateway Router. Now I have several devices (iPhone, laptop, kaka smart plug/bulbs) that won’t connect. My priority is the iOS phons and MacBook. I spent way too much time with customer support on the phone and they couldn’t help.
09-11-2019 09:48 AM
When you received the new router, the password is not going to be the same.
so all that you tried is useless. You have two options.
1) go into the 192.268.1.1 and login to the router with your login name and master password. Go to wireless settings and on both the 2.4 & 5 ghz change the passwords on both from the one that is printed on the gateway router sticker. Not the master password but the wifi password.
2) you can go and find the ssid for the new router and make sure the wifi password from the sticker is exactly as written. Pay attention to zeros and not oh’s and it is case sensitive so be exact.
I recommend to simply change the wifi password as in the first suggestion.