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Disconnect Fee after 2 years of faithful verizon service

Posts: 2
Registered: ‎06-19-2015

Disconnect Fee after 2 years of faithful verizon service

Message 1 of 2

I started service with Verizon in December of 2012. I asked the representative if I were to move to an area that did not have FIOS would I be charged a disconnect fee. I have never been use to having a contract for cable/tv service. I renewed my contract in December 2014. I received NO incentives(gift cards) to renew my contract.  Here I am June 2015 moving to an area without FIOS service and I am being charged a disconnect fee. How is that possible after over 2 years of service?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,969
Registered: ‎11-04-2008

Re: Disconnect Fee after 2 years of faithful verizon service

Message 2 of 2

Every time you enter in to a new contract, terms renew.

Doesn't matter how long you have been a customer.

I do agree it is wrong that Customer Service told you that there would be no ETF if you moved before contract was up.

But as always, read the contract to know what you are getting.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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