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Disconnected account but account is active and paid

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Help3
Contributor
Contributor
Posts: 1
Registered: ‎10-16-2020

Disconnected account but account is active and paid

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I’m experiencing  a message saying that my account is disconnected when logging in to the Verizon website and Fios app? I would just like to be able to pay my bill online is there is a way to fix that, thank you in advance!!
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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Disconnected account but account is active and paid

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I would call 1-800-VERIZON and tell them to fix it.

you can also pay over the phone *automated and through customer service however over the phone with a person incurs a fee.

 

you can also pay at a verizon corporate store in their kiosks or at the counter.

you could try removing the app and then reinstall of it. That may also work.

 

 

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