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Disconnects Once Per Hour

Disconnects Once Per Hour

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Contributor FatalVanGenes
Contributor
Posts: 2
Registered: ‎02-05-2019
Message 1 of 3
(443 Views)

Ever since we switched to FIOS Quantum, we've experienced a drop once per hour.  I have three Netgear EX7000 range extenders around the house connected at 5GHZ and a secondary router which services 2.4GHZ (2.4 is turned off in the Quantum). Our service is fine for 58 minutes out of the hour but then it all drops.  I set up a continuous ping to the outside gateway and here is the summary:

 

start: 2019-02-04 19:43:10, end: 2019-02-04 19:45:23
start: 2019-02-04 19:46:13, end: 2019-02-04 20:42:09
start: 2019-02-04 20:42:59, end: 2019-02-04 20:46:42
start: 2019-02-04 20:50:13, end: 2019-02-04 21:49:39
start: 2019-02-04 21:50:49, end: 2019-02-04 22:49:08
start: 2019-02-04 22:52:38, end: 2019-02-04 23:49:12
start: 2019-02-04 23:49:32, end: 2019-02-05 00:49:09
start: 2019-02-05 00:52:13, end: 2019-02-05 01:47:59
start: 2019-02-05 01:48:46, end: 2019-02-05 02:48:03
start: 2019-02-05 02:49:23, end: 2019-02-05 03:47:02
start: 2019-02-05 03:47:59, end: 2019-02-05 04:46:38
start: 2019-02-05 04:48:06, end: 2019-02-05 05:46:25

 

Around the 50th minute of the hour, the router will restart.  Apparently it's not doing a hard reboot because Verizon tech support only noted a single reboot (which is the one I did hoping it would fix the problem). I went to the local Verizon store and got a new router hoping that would fix the problem but it didn't.

 

One suggestion from tech support was to disconnect everything before going to bed (extenders, add'l router), plug a laptop in hardwire and monitor it overnight to see if it still drops.

 

I had this network architecture with an older Verizon router and it was fine and also with XFinity service.  Just started happening when we switched to the Quantum router.

 

 

2 REPLIES 2
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Contributor FatalVanGenes
Contributor
Posts: 2
Registered: ‎02-05-2019
Message 2 of 3
(442 Views)

Additionally, I was on the phone with Verizon tech support India and I wanted to break my phone in half. The lady never asked me what kind of setup I had.  She just started firing away from her first level support card of questions to ask. She would say "this is why you can't connect" and I would reiterate I am connected at the moment and everything is fine. One drop even occurred while we were on the phone and she was asking if I changed something. Grrrrrrrrrrrrr.

 

After I got off the phone will her, I got an immediate call from a second person who at least seemed knowledgable in networking.

 

Contributor ericg1967
Contributor
Posts: 1
Registered: ‎10-01-2019
Message 3 of 3
(169 Views)

I have also these disconnects. Very bad if you're playing an online game and suddenly disconnected, messing everything up. It seemed to be happeing hourly so I setup a network monitor and sure enough, 46th minute of the hour disconnected 50 seconds.

=======================================
9/29/2019 11:53:42 PM Log Start
---------------------------------------
Failure Start Length
9/30/2019 12:46:24 AM 0:00:42
9/30/2019 1:46:18 AM 0:00:47
9/30/2019 2:46:18 AM 0:00:46
9/30/2019 3:46:21 AM 0:00:43
9/30/2019 4:46:20 AM 0:00:43
9/30/2019 5:46:17 AM 0:00:47
9/30/2019 6:46:15 AM 0:00:48
9/30/2019 7:46:16 AM 0:00:48
9/30/2019 8:46:20 AM 0:00:44
9/30/2019 9:46:17 AM 0:00:47
9/30/2019 10:46:16 AM 0:00:48
9/30/2019 11:46:22 AM 0:00:42
9/30/2019 12:46:17 PM 0:00:47
9/30/2019 1:46:16 PM 0:00:48
9/30/2019 2:46:18 PM 0:00:46
9/30/2019 3:46:17 PM 0:00:47
9/30/2019 4:46:21 PM 0:00:45
9/30/2019 5:46:19 PM 0:00:47
9/30/2019 6:46:19 PM 0:00:47
9/30/2019 7:46:18 PM 0:00:48
9/30/2019 8:46:19 PM 0:00:46
9/30/2019 9:46:23 PM 0:00:43
9/30/2019 10:46:19 PM 0:00:46
9/30/2019 11:46:18 PM 0:00:48
10/1/2019 12:46:22 AM 0:00:44
10/1/2019 1:46:21 AM 0:00:45
10/1/2019 2:46:23 AM 0:00:43
10/1/2019 3:46:22 AM 0:00:44
10/1/2019 4:46:18 AM 0:00:48
10/1/2019 5:46:19 AM 0:00:47
10/1/2019 6:46:21 AM 0:00:44
10/1/2019 7:46:22 AM 0:00:43
10/1/2019 8:46:17 AM 0:00:48
10/1/2019 9:46:19 AM 0:00:46
10/1/2019 10:46:16 AM 0:00:49

 

I'm afraid to call tech support as I suspect they will waste a pile of my time and get nothing resolved. I can't believe it's just me, though perhaps many do not notice this happening so they don't realize how big a problem this is.

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