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Discounts Applied to Account for FiOS

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Contributor
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Posts: 1
Registered: ‎07-06-2016

Discounts Applied to Account for FiOS

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I'm noticing a discrepancy between the discount the Verizon salesperson advertised and guaranteed to me and what is currently being reflected on my account.

 

Here is the current cummary of dicounts on my account:

 

$45 Internet discount includes $10 discount expiring 6/30/17 and $35 discount expiring 6/30/18.

 

This implies that after 1 year, my bill will increase by $10/month. However, the salesperson was adamant that the amount that I would pay would remain the same for the 2-year term. Has anyone else had this issue? And how would I resolve? I'm within the initial 30 days so I could always cancel but I would prefer not

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Posts: 9,777
Registered: ‎03-18-2013

Re: Discounts Applied to Account for FiOS

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(424 Views)

Hi brettcampbell09,

 

This is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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