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Dispute a bill

Posts: 1
Registered: ‎11-08-2016

Dispute a bill

Message 1 of 2

In August 2015 I started using Verizon Fios and I paid 100$ for security deposit. I terminated the service on July 2016. I paid all of my bills on time and had no debt. Although Verizon was supposed to pay me back the deposit after 30 days, it took almost two months and I called customer service several times to get my check. However, I got a new bill almost two months after I canceled my service in the same amount that Veriozn had to pay me the security deposit. Verizon reported my bill to a collection agency and although I called them and disputed the charge, but they put the charge on my credit report which dropped my score drastically.

I am sure that I have no debt to Verizon and the bill is due to the mistake of Verizon to send a check which has never been deposited to my previous address . 

Please let me know how I can dispute the last bill that I got, and also how to get rid of the charge posted on my credit report. 


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Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016

Re: Dispute a bill

Message 2 of 2

Hi Houman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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