07-27-2014 07:35 AM
07-27-2014 08:15 AM
Please do not continue to post the same message on multiple threads. Some people here are looking to be helped. Like you said you already cancelled your service for Time-Warner who has a lower customer service rating than Verizon. Enjoy your new service.
07-27-2014 10:13 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
08-07-2014 12:55 PM
We never heard back from you on this issue. At this point we will be closing the private support case. Please reach out to us if you have any other issue.