Down grading my Webspace to 10mb
clunkclunk98
Newbie

I have been trying to delete my additional webspace for months and I have had no luck through customer service.  I have deleted my websites, nothing exists on the verizon server that is mine. Yet my status bar still shows that I am using 30mb of space and when I make it to the delete webspace page where I can toggle the choice to have only 10mb of space, that toggle is not available, the only one availabe is the one for $4.95, they won't let me downgrade completely to the free webspace amount.

Anyone have a clue?  Verizon tech support is worthless over the phone.

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Re: Down grading my Webspace to 10mb
somegirl
Champion - Level 3

Have you tried going to ftp://mysite.verizon.net/ and logging in to remove any content from there? This goes directly to your files and should open up in a Windows Explorer-type window. Just select what you want to get rid of and hit delete. (Or right-click and delete, if you prefer.)

Hope this helps. Let me know if you have questions!

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Re: Down grading my Webspace to 10mb
somegirl
Champion - Level 3

Have you tried going to ftp://mysite.verizon.net/ and logging in to remove any content from there? This goes directly to your files and should open up in a Windows Explorer-type window. Just select what you want to get rid of and hit delete. (Or right-click and delete, if you prefer.)

Hope this helps. Let me know if you have questions!

Re: Down grading my Webspace to 10mb
clunkclunk98
Newbie

Thank you somegirl it worked!  Thank you for your help, you have done what half a dozen online and phone verizon techs have not been able to help me with over the last 3 months.

Thanks again.

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Re: Down grading my Webspace to 10mb
somegirl
Champion - Level 3

Glad to see you got your issue resolved!

I'm sorry to hear that you've had poor experiences with Verizon's technical support, and I hope you have better luck in the future. I seem to have good luck getting agents who know what they are doing, but I know not everyone does.

Don't forget that if your agent doesn't seem to be able to help you, you can ask for a supervisor at any time. Just make sure that if you *do* get a fantastic agent that you ask to speak to their supervisor and let them know they are doing a good job!

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