I made an appointment for a Verizon technician to repair a downed wire at my home last Saturday (8/8/20) and was scheduled for a repair yesterday 8am-10am (Thursday, 8/13/20) but no one ever came, no updates, and my repair ticket still reads "8/13/20 by 9pm".
How do I inquire about a new date/time without calling for a new repair ticket? I don't want to lose my place in the queue because it took so long to get the first appointment and we're still being billed for a full month of service with no internet since Hurricane Isaias on 8/4/20. It's very hard to schedule around work with no updates being given.
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