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Download Speed Issues, support not helping

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lLuffyl
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎06-01-2010

Download Speed Issues, support not helping

Message 1 of 2
(534 Views)

So.  I have been having issues with my download speed for about 4 to 5 days now.  Started off thinking it was a small issue, then it persisted for more than a day.  I restarted my router, rebooted my router, reset it completely and I was still having issues. 

My download speed is basically sitting around 2-3 Mbps while my Upload is normal at about 60-65 Mbps.  This is both on a wired connection and a wireless connection.  I have checked through multiple speedtest sites, not just the one here on verizon.  I cannot watch any streams, I cannot download anything, even browsing websites at this point is hit or miss. 

 

I contacted support, they reset my connection from their end, still issues.  They had me restart my router mulitple times even though I had done this, I went along and did it again anyway.  Still have the issues.

Finally I got in contact with a third support agent, we went through these same steps.  This time though, they decided to send me a new router.  The router got here today.  I installed it, was hoping for the best.  But I'm still having issues.  Contacted support again.  He called and said I would be receiving a call back from a superviser and I still have not heard back.  I was told to give an hour and I have given more than that at this point.  I need help.  It's getting very frustrating at this point.  I'm pretty sure I need some technician here to check lines but getting through to support is not working.  Coming home after work I just want to relax but for 4 days I have not been able to do that.  And now my weekend will be pretty much wasted trying to sort this out still.  How can I get some help?

1 REPLY 1
Paul-D
Moderator Moderator
Moderator
Posts: 146
Registered: ‎03-26-2010

Re: Download Speed Issues, support not helping

Message 2 of 2
(513 Views)

Hi lLuffyl ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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