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Download Speed question.

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dangioffre
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-02-2012

Download Speed question.

Message 1 of 5
(622 Views)

Well I know we have 50mb download speed. For some reason I am caping at 5mb. Is there a way I can rasie the cap speed? Maybe in the modem/rourter?

4 REPLIES 4
eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Download Speed question.

Message 2 of 5
(596 Views)

How are you testing your speed?

 

The way to test whether or not you're getting the speeds you're paying for is to use a wired (not wifi) connection to your router and run a speedtest at this link:  http://my.verizon.com/micro/speedtest/broadband/

 

What results do you get there?

dangioffre
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-02-2012

Re: Download Speed question.

Message 3 of 5
(582 Views)

It said 6mb down and 9.298 Mbps up. Dont understand becasuse my package is 50mb down

eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Download Speed question.

Message 4 of 5
(542 Views)

What type device did you use to run the speedtest?  Mac?  Windows PC?

 

And please confirm that device was connected by Ethernet cable to your FiOS router.

Johnny_Utah
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎07-19-2012

Re: Download Speed question.

Message 5 of 5
(521 Views)

Might it be that you are reading the speeds in Megabytes instead of Megabits?

 

Mb = megabits

MB = megabytes

 

Some places test in one, and some in the other.  However Verizon sells its packages in Megabits.  Divide the megabits number by 8 to get megabytes.  So 50 Mb line would be around 6.25MB.

 

You probably know this, but I know it is a common mistake:)

 

 

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