02-06-2013 02:04 PM - edited 02-06-2013 02:04 PM
How are you testing your speed?
The way to test whether or not you're getting the speeds you're paying for is to use a wired (not wifi) connection to your router and run a speedtest at this link: http://my.verizon.com/micro/speedtest/broadband/
What results do you get there?
02-07-2013 07:43 PM - edited 02-07-2013 07:47 PM
Might it be that you are reading the speeds in Megabytes instead of Megabits?
Mb = megabits
MB = megabytes
Some places test in one, and some in the other. However Verizon sells its packages in Megabits. Divide the megabits number by 8 to get megabytes. So 50 Mb line would be around 6.25MB.
You probably know this, but I know it is a common mistake:)