08-29-2015 03:09 PM - edited 08-29-2015 03:10 PM
Yes I'm aware this is a user forum. I'm also aware Verizon reads this and does assist on occasion. That's why I'm here. The phone method takes months with little to no success. A previous problem was resolved by a Verizon rep on this forum. The problem was on Verizon's end. So is this problem.
Verizon's speed test and always connected via ethernet.
So I suggest you try contacting support first.