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Download speed dropped from 84 to 15

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Kruger
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎06-26-2015

Download speed dropped from 84 to 15

Message 1 of 5
(592 Views)

4 days ago download speeds dropped from 84 to 15. Upload speeds still good at 87.

 

No changes at my end. Restarted router with no difference. Hoping for a Fios rep to help

4 REPLIES 4
eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Download speed dropped from 84 to 15

Message 2 of 5
(574 Views)
This is primarily a user-to-user forum and while Verizon staffers occasionally chime in you can't count on that.

But as a fellow user, let me ask you the first question that comes to mind: What speed test are you using, and are you connected to your router via Ethernet cable or WiFi?
Kruger
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎06-26-2015

Re: Download speed dropped from 84 to 15

Message 3 of 5
(560 Views)

Yes I'm aware this is a user forum. I'm also aware Verizon reads this and does assist on occasion. That's why I'm here. The phone method takes months with little to no success. A previous problem was resolved by a Verizon rep on this forum. The problem was on Verizon's end. So is this problem.

 

That said...

Verizon's speed test and always connected via ethernet.

 

Thanks.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Download speed dropped from 84 to 15

Message 4 of 5
(509 Views)

Normally verizon site admins will only help if you have an open problem and need help in getting it escalated.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Download speed dropped from 84 to 15

Message 5 of 5
(477 Views)

 

So I suggest you try contacting support first.


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