01-08-2015 08:13 PM - edited 01-08-2015 08:18 PM
Mine has been good until tonight, found this thread trying to see if others were experiencing an issue as well. I haven't seen a response from Verizon on here in days. Sweet....
THis is peer to peer. Don't expect Verizon to respond here.
Obviously make sure its not your own internal problem. Then check if others in your area have the problem if you can.
THEN CONTACT VERIZON, by using one of the "contact us" options. Almost all support is best by calling 1-800-Verizon or using the Webchat. Other options include using twitter.
Still having this issue.
Supposedly there is a ticket open for the central office to replace a router, but there has been no update since this past Saturday when another tech was scheduled to come out. He didn't show, but called to tell me there was nothing they could do at my house and he wasnt sure of an ETA either.
So I called Monday for a bill credit, and to my surprise they did without any questions... but it is now Tuesday and the speeds are still slow.
At least they know where the problem is i guess? I am just curous how many months I am going to have to call in for a bill credit, and if that will keep up.
I am having the exact same issue with my new 75/75 internet service. I did get the Quantum Gateway router, which I assumed to be the issue. That got me searching online for a solution..........and I ended up here. I'm located in the NE Dallas area.