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Drastically Slower Download in Dallas

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Contributor
Contributor
Posts: 1
Registered: ‎01-08-2015

Re: Drastically Slower Download in Dallas

Message 21 of 43
(1,755 Views)

Mine has been good until tonight, found this thread trying to see if others were experiencing an issue as well.  I haven't seen a response from Verizon on here in days.  Sweet....

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Drastically Slower Download in Dallas

Message 22 of 43
(1,725 Views)

THis is peer to  peer.  Don't expect Verizon to respond here.

 

Obviously make sure its not your own internal problem.  Then check if others in your area have the problem if you can.

 

THEN CONTACT VERIZON, by using one of the "contact us" options.  Almost all support is best by calling 1-800-Verizon or using the Webchat.  Other options include using twitter.

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Contributor
Contributor
Posts: 1
Registered: ‎01-09-2015

Re: Drastically Slower Download in Dallas

Message 23 of 43
(1,708 Views)

You would think the techs would check their own forum before walking you through a million useless steps. Should be 75/75.

 

speed.PNG

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-12-2012

Re: Drastically Slower Download in Dallas

Message 24 of 43
(1,687 Views)
They do review the forum sometimes, there's a post from one in this thread. Very first response. Not very helpful though.
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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎01-01-2015

Re: Drastically Slower Download in Dallas

Message 25 of 43
(1,650 Views)

Still having this issue.

 

Supposedly there is a ticket open for the central office to replace a router, but there has been no update since this past Saturday when another tech was scheduled to come out.  He didn't show, but called to tell me there was nothing they could do at my house and he wasnt sure of an ETA either.

 

So I called Monday for a bill credit, and to my surprise they did without any questions... but it is now Tuesday and the speeds are still slow.

 

At least they know where the problem is i guess?  I am just curous how many months I am going to have to call in for a bill credit, and if that will keep up.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-01-2015

Re: Drastically Slower Download in Dallas

Message 26 of 43
(1,635 Views)

Yet again slow internet speeds.  I am on 35/35.  You would think verizon would address this issue by now.

 

Download: 11.25

Upload: 29.08

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-30-2014

Re: Drastically Slower Download in Dallas

Message 27 of 43
(1,629 Views)

I'm experiencing slow download and fast upload right now, too...

 

Download: 8.07 Mbps

Upload:  85.93 Mbps

 

(75/75 Plan)

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Contributor
Contributor
Posts: 4
Registered: ‎01-14-2015

Re: Drastically Slower Download in Dallas

Message 28 of 43
(1,604 Views)

I am having the exact same issue with my new 75/75 internet service. I did get the Quantum Gateway router, which I assumed to be the issue.  That got me searching online for a solution..........and I ended up here.  I'm located in the NE Dallas area.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-01-2015

Re: Drastically Slower Download in Dallas

Message 29 of 43
(1,495 Views)

Well it has been a few days since I have posted to this thread, but the slowness continues.

 

Speed 02.jpg

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-15-2015

Re: Drastically Slower Download in Dallas

Message 30 of 43
(1,493 Views)

Same issue here still not resolved since dec.

speed test 0119152020.jpg

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