Re: Drastically Slower Download in Dallas
mattmanb
Enthusiast - Level 2

Yes! Same here in Wylie for weeks now. Right now 7.46 Mbps / 76.12 Mbps when it should be 75/75. Every night. for years I have never had a problem until recently.

Re: Drastically Slower Download in Dallas
Predator7
Specialist - Level 1

@mattmanb wrote:

Yes! Same here in Wylie for weeks now. Right now 7.46 Mbps / 76.12 Mbps when it should be 75/75. Every night. for years I have never had a problem until recently.


More People's are reporting same issue,things are getting nowhere!!!Verizon should start issuing or giving credit for their crappy services...............

Re: Drastically Slower Download in Dallas
tx50cst
Enthusiast - Level 2

@Predator wrote:

@mattmanb wrote:

Yes! Same here in Wylie for weeks now. Right now 7.46 Mbps / 76.12 Mbps when it should be 75/75. Every night. for years I have never had a problem until recently.


More People's are reporting same issue,things are getting nowhere!!!Verizon should start issuing or giving credit for their crappy services...............


my call with social media tonight started all over again.  They want to send a tech back out during the day... The issue is at night, they cant send a tech out when the issue is occurning...  Sounds like we are going to have this issue for a lot longer Smiley Sad

Re: Drastically Slower Download in Dallas
Predator7
Specialist - Level 1

@tx50cst wrote:

@Predator wrote:

@mattmanb wrote:

Yes! Same here in Wylie for weeks now. Right now 7.46 Mbps / 76.12 Mbps when it should be 75/75. Every night. for years I have never had a problem until recently.


More People's are reporting same issue,things are getting nowhere!!!Verizon should start issuing or giving credit for their crappy services...............


my call with social media tonight started all over again.  They want to send a tech back out during the day... The issue is at night, they cant send a tech out when the issue is occurning...  Sounds like we are going to have this issue for a lot longer Smiley Sad


Verizon sending second Tech on Monday to fix the problem,OMG! why why why me?Why not release the Cap on the bandwidth?Tech can't fix the problem because problem within their Network!!!Why Verizon why?

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Re: Drastically Slower Download in Dallas
tns2
Community Leader
Community Leader

There are no caps on the network, but there certainly can be bad servers and bottlenecks.

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Re: Drastically Slower Download in Dallas
tx50cst
Enthusiast - Level 2

@tns_2 wrote:

There are no caps on the network, but there certainly can be bad servers and bottlenecks.


Hello TNS_2 do you have this issue with your service? 

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Re: Drastically Slower Download in Dallas
tns2
Community Leader
Community Leader

Speed for almost all sites has been fine here or my other home.  But of course some sites over the last year have been attrocious, the usual suspects.  No particular change in speed from day vs night. 

I am not in Dallas, but when several people were compaining in NY I did not experience problems.

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Re: Drastically Slower Download in Dallas
Predator7
Specialist - Level 1

We are going anywhere with Verizon with this.....................Verizon will not fix the problem because they are the one who create the problem.

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Re: Drastically Slower Download in Dallas
mattmanb
Enthusiast - Level 2

So, after another call to support last night they agreed to send a tech out tonight. I just got off the phone with him. Really nice guy and straightforward. He said he's more than happy to come out and run some tests but given that I am having the same complaint as many others he has had to go to, he doubts he will be able to fix anything. It is a known issue affecting many people (which anyone who looks at the forums knows) and they are working on it. He said the uproar on social media has been a driving force in them finally paying attention. That doesn't help right now as I am painfully aware but hopefully will get something done soon.

He agreed not to close my issue as resolved but instead note that it is still unresolved as part of the greater ongoing outage. He was surprised that there wasn't an outage ticket open for all of us since it is a known thing. Anyway, we're still screwed for now but at least the techs onthe ground are well aware of the problem and are griping about it to their bosses. Like he said, their whole job is to keep us connected and satisfied and with this issue they can't even do that.

I guess we'll see.

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Re: Drastically Slower Download in Dallas
mattmanb
Enthusiast - Level 2

Yesterday morning, according to my logs, between 2:46 am and 3:15 am my wan connection cycled 19 times. Since then I have not had the slow down problem at all in the evenings. Until then I had been every night for a month like everyone else. I am assuming they did something during that time that resolved the issue. I'm curious to know if anyone else, at least in the DFW area, saw any resolution. I am going to post this on some of the other threads too.

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