I got a tech to come out to test everything. However, he didn't have the correct laptop with him (apparently, they need a special card in it that is not in all their laptops). We did about 20 speed tests to confirm it was slow.
Since he didn't have the right laptop, he went ahead and changed the ONT. Aftewards, we did another 15 or so bandwidth tests and it was averaging around 85Mbps download and 84Mbps up.
While there, he did mention that they had just changed out a bad server in one of their centers. I hope that new server helped a few of you.......I guess we won't hear from you if it did....lol.