Driving me nuts - browser keeps timing out despite fixes
Pugrider
Enthusiast - Level 2

I have read through this and other forums in the hopes of finding a solution to my problem.  I am running Windows XP SP3, and with either Firefox or IE8 after 5-10 minutes my browser times out and won’t load any pages.  The only ways I can restore connectivity to the browser is to reboot or run the VPN software I use for work – once I establish a VPN connection there are no more time outs.  I thought that it might be a router or firewall problem, so I am now using opendns.org (both router and Windows fixes) and Malwarebytes for my protection software.  However, none of these changes has fixed the problem!  Is it possible that the Windows firewall is causing this?  I have been hesitant to turn it off.  I am hoping someone else has had this same problem and has a great solution they can suggest.

My thanks in advance for your help.

Pugrider

P.S. In the time it took me to write this post the server had timed out.  I rebooted any typed this is Word so I wouldn’t lose it…

 

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Re: Driving me nuts - browser keeps timing out despite fixes
mleduc35651
Contributor - Level 2

You could definetly try turning off the firewall temporarily. See if the problem goes away. then turn it back on.

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Re: Driving me nuts - browser keeps timing out despite fixes
Pugrider
Enthusiast - Level 2

Thanks, I tried turning off the Microsoft firewall and it had no effect.  I think it must be a setting common to both Firefox and IE that is causing the time out, perhaps because of a bad interaction with the router.  If it was a connectivity problem then VPN would not work either, but it does. 

Any other suggestions of settings I might try changing on the browser?  Thanks.

Pugrider

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Re: Driving me nuts - browser keeps timing out despite fixes
VZ_Kevin
Contributor - Level 2

 Have you checked/cleared your proxy settings? What happens when you're running in safe mode?

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Re: Driving me nuts - browser keeps timing out despite fixes
Pugrider
Enthusiast - Level 2

I am not sure how to check/clear my proxy settings unless you mean the radio buttons in XP and the two browsers.  All are set for no proxy.  Did you mean something else?  Thanks.

Jim

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Re: Driving me nuts - browser keeps timing out despite fixes
Pugrider
Enthusiast - Level 2

Well, still no solution.  Verizon sent me to their "Expert Care" department, where for $24.95 per month minimum 10 month commitment they would TRY to help me solve this problem.  I said nerts to that, and was transferred back to the regular FiOS help line, where they decided to send me a new router.  I don't think that is the proble, but I guess it is worth a shot. 

Pugrider

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Re: Driving me nuts - browser keeps timing out despite fixes
denison4
Enthusiast - Level 2

Check the LAN port settings in the computer BIOS program (hit DEL key at bootup or another on some computers) and make sure there's no timeout set in the BIOS.  Also check the computer's hibernate settings. I had a computer that would go into hibernate and when it came back on the LAN part wouldn't work. As I recall, I solved that problem by turning on the "WOL" or wake on LAN mode in the BIOS, even though that's not the way it was supposed to work.

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Re: Driving me nuts - browser keeps timing out despite fixes
Pugrider
Enthusiast - Level 2

Okay, I have a partial solution but one remaining question.

I am now convinced that the problem is my ethernet card is falling asleep and not waking up.  Searching the web revelaed that this is not an uncommon problem.  I received a response email from Actiontec, the maker of my FiOS router.  It indicated that the reason I was able to establish a VPN connection after my web browser had lost internet connectivity was that VPN acts as a pass through on their router.  However, the VPN software is clearly "waking up the ethernet card, because even after I disconnect the VPN connection my browser continues to work.  The Actiontec email suggested I take a look at the Windows and Ethernet card power management features, as they are notoriously flaky.  Here is what I have done to date:

Removed all traces of the McAfee anti-virus software.  Just running the Windows de-install won't remove all parts of this program.  Do a Google search and you will find a program from McAfee that removes the rest. 

I went into Control panel to Power Options and switched to "always on".  Make sure hibernation is not activated.

I went into Control panel to Network connections to check the configuration of my ethernet card (Intel(R) PRO/1000 GT Desktop Adapter).  Under the Power Management tab I turned off "reduce link speed during standby" and under Wake on LAN checked "wake on directed packet."  At first I turned everything off, but with some experiementation found that checking the "directed packet" option seemed to help with losing connectivity.  However, this may be incorrect.

I updated my BIOS from version A07 to A09.  Under Power Management the choices were S1 and S3.  S3 was active, so I switched to S1, and that seemed to help.  I could not find a way to turn off power management altogether or an "always on" option.  After reading a little on the internet S3 appears to be hibernation, whereas S1 is just the CPU powering down.  Again, I have no idea if this is correct or not.

I updated the drivers on my ethernet card.  This had no effect i could detect.

After all of that, my internet conection still times out after 10 minutes unless I establish a VPN connection and then disconnect it.  Once I do that the ethernet card stays awake and I have no other issues. So, can anyone tell me what setting I need to change or what else I can do to keep my ethernet card awake?  All suggestions are welcome.  Thanks.

Pugrider

Re: Driving me nuts - browser keeps timing out despite fixes
tsauter1
Specialist - Level 1

Open Network connections, right click the NIC and select properties, click configure, go to advanced tab and make sure the Wake UP Capabilities is set to Wake up frame. Other than that i think you have done most of the needed changes.

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Re: Driving me nuts - browser keeps timing out despite fixes
Pugrider
Enthusiast - Level 2

tsauter,

I followed your directions but did not find a "wake up capabilities" option under the advanced tab.  To be clear, the advanced tab goes to the firwall settings, is that where you wanted me to go?  In the ethernet card itself there is no "advanced" tab.  Keep in mind i am running Windows XP SP3, just in case this is a feture under Vista or 7.

Pugrider

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